Senior Agent Architect

Annapurna; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Annapurna is seeking a Senior Agent Architect in New York to lead the design and implementation of end-to-end AI agent architectures in enterprise settings. You will integrate with CRMs, ERPs, ticketing systems, and contact centers while ensuring reliability and scalability.

You will collaborate with engineering teams on complex integration scenarios, design LLM prompts, govern conversational workflows, and tune voice outputs to align with client branding.

Qualifications

• Design end-to-end AI agent architectures for enterprise deployments.
• Build and configure integrations with APIs and integration platforms.
• Translate customer requirements into prompts and conversational behaviours.

Responsibilities

• Design end-to-end architectures for AI agent deployments and integrations.
• Collaborate with engineers on custom integration scenarios.
• Apply testing to validate architecture and reliability.
• Translate customer workflows into structured conversational components.
• Tune voice output and SSML to match brand standards.
• Work with Product, Solution Engineering, Sales and customers to deploy solutions.
• Create best practices and guides for agent architecture.

Skills

Architecture design

APIs & Integrations

LLM prompting

Conversations workflow

SSML & voice tuning

Stakeholder management

Documentation & thought leadership

Job description

Senior Agent Architect

Our client, an innovative leader in enterprise conversational AI, is seeking a Senior Agent Architect to join our client's team in New York. In this pivotal role, you will design and implement end-to-end AI agent architectures that integrate seamlessly with complex enterprise environments, shaping reliable, scalable solutions for global organisations.

Key Skills and What You'll Do

Senior Agent Architect

Our client, an innovative leader in enterprise conversational AI, is seeking a Senior Agent Architect to join our client's team in New York. In this pivotal role, you will design and implement end-to-end AI agent architectures that integrate seamlessly with complex enterprise environments, shaping reliable, scalable solutions for global organisations.

Key Skills and What You'll Do

• Solution & Systems Architecture: Design end-to-end architectures for AI agent deployments, mapping how the platform connects with CRMs, ERPs, ticketing systems and contact centre solutions.
• Enterprise Integrations & APIs: Build and configure integrations using APIs and integration platforms, applying systems thinking to orchestrate complex, multi-system data flows.
• Collaboration with Engineering: Partner closely with forward deployed engineers on custom integration scenarios that go beyond standard capabilities.
• Testing & Reliability: Apply structured testing to validate architecture, integration robustness and AI agent performance under real-world conditions.
• LLM & Prompt Design: Use knowledge of LLM internals (e.g. embeddings) to translate customer requirements into prompts and conversational behaviours that are reliable and user-aligned.
• Conversational Workflow Design: Translate complex customer workflows into structured conversational components that AI agents can execute consistently.
• Voice & Output Tuning: Fine-tune conversational flows and voice output (SSML, lexicons, regex) to align with customer brand standards.
• Stakeholder & Project Management: Work across Product, Solution Engineering, Sales and customer teams to remove blockers and ensure successful deployments.
• Documentation & Thought Leadership: Create best practices and how-to guides that represent the expertise of our client's Agent Architect team.