Senior Agile Coach: Scale Agile, Lead Delivery

Testing Site - JPMC; Jersey City (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

Testing Site - JPMC in Jersey City seeks a Senior Agile Coach to act as a servant leader for our teams, facilitating clear communication with management and product teams. You will drive SAFe and Scrum practices, remove impediments, and help scale Agile and product management across the portfolio.

You will mentor Agile leads, Scrum Masters, and product teams, develop metrics, coach executives, and foster a blame-free culture focused on continuous improvement and collaboration.

Qualifications

• BS/BA degree or equivalent experience.
• 10+ years in Agile coaching, program management, or delivery leadership in large-scale technology organizations.
• 5+ years coaching Agile transformations across multiple teams or portfolios.
• SAFe (SPC/SA), CSM/CSP/PSM, and Agile Coach certifications (ICP-ACC preferred).
• Deep expertise in Agile frameworks (Scrum, Kanban, SAFe), SDLC, DevOps, and Agile tooling (Jira, Confluence).
• Strong stakeholder management, coaching, and communication skills with ability to influence senior leadership.
• Financial services or regulated industry experience preferred.
• Ability to leverage skills from coaching, facilitation, conflict resolution, and more to serve the team(s).
• Ability to evaluate organizational maturity and create a plan to improve it.
• Executive coaching experience, and ability to coach multiple teams across the product.

Responsibilities

• Lead assessment and optimization of Agile operations across CODE engineering teams.
• Coach and mentor Agility leads, Scrum Masters, and product teams to elevate Agile maturity.
• Define, implement, and mature Agile metrics frameworks including velocity, cycle time, lead time, sprint predictability, and quality indicators.
• Establish governance frameworks and best practices to standardize CODE Agile practices in alignment with CT-wide frameworks (SAFe, Scrum, Kanban).
• Monitor and manage Agile operations performance, identifying gaps and driving corrective actions.
• Conduct regular assessments of team maturity using Agile capability models and drive targeted improvement initiatives.
• Drive cultural transformation, process improvements, and cross-team collaboration.
• Work with the Product owners to align team with the product vision, sprint goals, and other necessary information.
• Partner with Agility Leads and Engineering Leads to optimize sprint planning, backlog refinement, and delivery cadence.
• Champion servant leadership principles and foster accountability across cross-functional teams.
• Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts.
• Champion continuous improvement activities to reduce waste and increase productivity; coach organization to conduct continuous improvements events.
• Communicate organizational impediments to leadership; teach team to remove impediments.
• Bring ideas from professional facilitation, coaching, conflict management, mediation and so on to help the team become a high-performance team.

Skills

Agile coaching

Program management

Delivery leadership

Stakeholder management

Executive coaching

Education

BS/BA or equivalent experience

Tools

Jira

Confluence

Job description

Testing Site - JPMC in Jersey City seeks a Senior Agile Coach to act as a servant leader for our teams, facilitating clear communication with management and product teams. You will drive SAFe and Scrum practices, remove impediments, and help scale Agile and product management across the portfolio.

You will mentor Agile leads, Scrum Masters, and product teams, develop metrics, coach executives, and foster a blame-free culture focused on continuous improvement and collaboration.