Senior Agentic UX Designer AI-Driven Interactions (Remote)

Daikin; Massachusetts; Hybrid; USD 90,000 - 153,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

PTO and 401K matching

Company-paid life insurance

Job summary

Daikin Applied seeks a Senior Agentic UX Designer to craft experiences where AI agents understand intent, make decisions, and collaborate with humans. You will translate complex agent capabilities into clear user journeys, prototypes, and interaction patterns while shaping human-agent workflows and autonomy levels.

You will lead cross-disciplinary work, validate concepts with users, and dive into analytics to measure impact on end users.

Qualifications

• Bachelor's Degree or equivalent experience
• 5+ years of experience in design of mobile, web and embedded user interfaces
• Lead discovery activities and user testing
• Significant experience with customer discovery techniques, including user interviews, usability testing, and journey mapping
• Strong grasp of information architecture, design patterns, and interaction design for data-heavy applications
• Strong communication, collaboration, and presentation skills
• Expertise using Figma, Sketch, or the equivalent
• Advanced knowledge of design systems and how to apply them, while still creatively solving design problems
• Understanding of HTML, CSS, and other web technologies
• Strong written and verbal command of the English language
• Work visa sponsorship is not available for this position
• 8+ years of experience in design of mobile, web and embedded user interfaces

Responsibilities

• Operate within the Daikin Applied UX process, which includes discovery, ideation, visualization, and testing
• Advocate the needs of the user, fostering a shared understanding of the customer-centric intersection between design, content, business and brand
• Facilitate customer discovery sessions to uncover user needs, preferences, and pain points
• Design intuitive, low-friction solutions, validate them through iterative testing, and refine them based on user feedback, to ensure alignment with real-world expectations
• Work iteratively and collaboratively with a cross-disciplinary team (product managers, software engineers, designers, researchers), using lean and agile methodologies to explore, test, and implement designs
• Lead end users, development team and partners with impact, and guide decision-making through a customer-focused approach rather than a 'technology first' mindset
• Develop comprehensive user journey maps and task flows to visualize end-to-end user experiences and foster a better understanding of customer behavior
• Sketch out low-fidelity wireframes, build interactive prototypes, and leverage Daikin Applied's design system to deliver high fidelity mockups
• Lead design reviews to validate them with the design team, product managers, engineering teams, and business stakeholders
• Optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data

Skills

Figma

Sketch

Information architecture

Interaction design

User testing

English communication

Education

Bachelor's degree or equivalent experience

Tools

HTML

CSS

Job description

Daikin Applied seeks a Senior Agentic UX Designer to craft experiences where AI agents understand intent, make decisions, and collaborate with humans. You will translate complex agent capabilities into clear user journeys, prototypes, and interaction patterns while shaping human-agent workflows and autonomy levels.

You will lead cross-disciplinary work, validate concepts with users, and dive into analytics to measure impact on end users.