Senior Agent Contracting & Commission Innovator

Jobtailor; Peoria (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor in Peoria, IL is seeking an experienced Compliance and Agent Contracting Specialist to manage complex contracting and commission processes for distribution partners, ensuring accuracy and exceptional service.

The role supports ACC leadership, provides SME escalation on regulatory issues, leads audits, onboarding, and continuous improvement, while maintaining confidentiality and adapting to a fast-paced environment.

Qualifications

• Bachelor's degree required or Illinois Mutual approved equivalency.
• Experience in the insurance industry is required.
• Strong track record in agent contracting and commissions.
• Insurance and/or compliance designations preferred.
• Ability to learn systems quickly and maintain confidentiality.

Responsibilities

• Facilitate complex elements of the agent contracting relationship and commission payment process
• Ensure compliance, accuracy and a strong customer service experience for distribution partners
• Assist ACC management in training less experienced team members
• Serve as subject matter expert and escalation point for complex regulatory and commission issues
• Lead audit readiness activities
• Operate with strong knowledge of regulatory requirements to ensure appropriate onboarding
• Provide personalized customer service for key distribution partners
• Lead root-Cause analysis and remediation for commission accuracy issues; design preventative controls and job aids
• Handle commission inquiries and adjustments, including escalations
• Manage debit balance and ACAP processes
• Aid Financial Services in processing EFT returns
• Review and code department invoices
• Manage returned checks and process voids
• Update internal systems for agent appointments, renewals, replacements and terminations
• Provide backup coverage for routine onboarding and contracting tasks
• Oversee complex commission scenarios and approve adjustments above Specialist II authority
• Recommend, prioritize and test automation/system enhancements with IT; validate release readiness and change impacts
• Process IRS Levy payments and other wage garnishments
• Lead continuous improvement, maintain SOPs and complete UAT for system or rule changes
• Assist with policy interpretation, audit remediation, agent audits and department audits
• Represent the department on company committees and task forces
• Conduct other duties as assigned

Skills

Attention to Detail

Time Management

Proactive Thinking

Team Collaboration

Communication Skills

Education

Bachelor's Degree

Insurance Industry Certifications

Compliance Certifications

Tools

MS Word

MS Excel

MS Outlook

PowerPoint

Internal Systems

Job description

Jobtailor in Peoria, IL is seeking an experienced Compliance and Agent Contracting Specialist to manage complex contracting and commission processes for distribution partners, ensuring accuracy and exceptional service.

The role supports ACC leadership, provides SME escalation on regulatory issues, leads audits, onboarding, and continuous improvement, while maintaining confidentiality and adapting to a fast-paced environment.