Senior Contracting and Commissions Specialist

Jobtailor; Peoria (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor in Peoria, IL is seeking an experienced Compliance and Agent Contracting Specialist to manage complex contracting and commission processes for distribution partners, ensuring accuracy and exceptional service.

The role supports ACC leadership, provides SME escalation on regulatory issues, leads audits, onboarding, and continuous improvement, while maintaining confidentiality and adapting to a fast-paced environment.

Qualifications

• Bachelor's degree required or Illinois Mutual approved equivalency.
• Experience in the insurance industry is required.
• Strong track record in agent contracting and commissions.
• Insurance and/or compliance designations preferred.
• Ability to learn systems quickly and maintain confidentiality.

Responsibilities

• Facilitate complex elements of the agent contracting relationship and commission payment process
• Ensure compliance, accuracy and a strong customer service experience for distribution partners
• Assist ACC management in training less experienced team members
• Serve as subject matter expert and escalation point for complex regulatory and commission issues
• Lead audit readiness activities
• Operate with strong knowledge of regulatory requirements to ensure appropriate onboarding
• Provide personalized customer service for key distribution partners
• Lead root-Cause analysis and remediation for commission accuracy issues; design preventative controls and job aids
• Handle commission inquiries and adjustments, including escalations
• Manage debit balance and ACAP processes
• Aid Financial Services in processing EFT returns
• Review and code department invoices
• Manage returned checks and process voids
• Update internal systems for agent appointments, renewals, replacements and terminations
• Provide backup coverage for routine onboarding and contracting tasks
• Oversee complex commission scenarios and approve adjustments above Specialist II authority
• Recommend, prioritize and test automation/system enhancements with IT; validate release readiness and change impacts
• Process IRS Levy payments and other wage garnishments
• Lead continuous improvement, maintain SOPs and complete UAT for system or rule changes
• Assist with policy interpretation, audit remediation, agent audits and department audits
• Represent the department on company committees and task forces
• Conduct other duties as assigned

Skills

Attention to Detail

Time Management

Proactive Thinking

Team Collaboration

Communication Skills

Education

Bachelor's Degree

Insurance Industry Certifications

Compliance Certifications

Tools

MS Word

MS Excel

MS Outlook

PowerPoint

Internal Systems

Job description

• Facilitate complex elements of the agent contracting relationship and commission payment process


• Ensure compliance, accuracy and a strong customer service experience for distribution partners


• Assist ACC management in training less experienced team members


• Serve as subject matter expert and escalation point for complex regulatory and commission issues


• Lead audit readiness activities


• Operate with strong knowledge of regulatory requirements to ensure appropriate onboarding


• Provide personalized customer service for key distribution partners


• Lead root-Cause analysis and remediation for commission accuracy issues; design preventative controls and job aids


• Handle commission inquiries and adjustments, including escalations


• Manage debit balance and ACAP processes


• Aid Financial Services in processing EFT returns


• Review and code department invoices


• Manage returned checks and process voids


• Update internal systems for agent appointments, renewals, replacements and terminations


• Provide backup coverage for routine onboarding and contracting tasks


• Oversee complex commission scenarios and approve adjustments above Specialist II authority


• Recommend, prioritize and test automation/system enhancements with IT; validate release readiness and change impacts


• Process IRS Levy payments and other wage garnishments


• Lead continuous improvement, maintain SOPs and complete UAT for system or rule changes


• Assist with policy interpretation, audit remediation, agent audits and department audits


• Represent the department on company committees and task forces


• Conduct other duties as assigned

Requirements

• Bachelors Degree required (or Illinois Mutual approved equivalency for internal applicants)


• Previous insurance industry experience required


• Strong track record of reliable performance within agent contracting and/or commissions strongly preferred


• Insurance and/or compliance industry designations strongly preferred


• Demonstrated initiative, proactive critical thinking, and ability to assist team members


• Ability to effectively prioritize and monitor work to achieve timely results


• Ability to maintain confidentiality and adhere to privacy standards


• Ability to learn systems processes and procedures quickly


• Flexible and adaptable to changes


• Highly motivated, organized and attentive to details


• Comfortable in fast-paced environment


• Ability to work successfully in a team environment, both individually and collectively


• Ability to work under pressure and remain focused


• Above average problem-solving skills


• Strong verbal and written communication skills


• Excellent organization and time management skills


• Ability to motivate and support team members


• Proficient computer skills including MS Word, MS Excel, MS Outlook, PowerPoint and the Internet

Core Competencies

Demonstrates expertise in agent contracting and commission processes, ensuring compliance and accuracy while providing exceptional customer service. Capable of leading audits, training team members, and managing complex commission scenarios with a strong focus on continuous improvement.

Highest-signal resume keywords

• Agent Contracting


• Commission Management


• Regulatory Compliance


• Insurance Industry Experience


• Problem-solving skills

ATS Optimization Keywords

Hard Skills

• Commission Payment Processing


• Audit Readiness


• Root-Cause Analysis


• EFT Processing


• Invoice Review and Coding


• System Enhancements Testing


• IRS Levy Payment Processing


• Job Aid Design


• Data Management


• Policy Interpretation

Soft Skills

• Proactive Critical Thinking


• Team Collaboration


• Time Management


• Attention to Detail


• Adaptability

Certifications & Qualifications

• Insurance Industry Designations


• Compliance Industry Designations

Industry Keywords

• Agent Contracting


• Commission Issues


• Customer Service


• Audit Remediation


• Confidentiality Standards

Tools & Technologies

• MS Word


• MS Excel


• MS Outlook


• PowerPoint


• Internal Systems