Senior Affiliate Payments Ops Lead (Remote)

Openkrill; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

HighLevel is seeking a seasoned Affiliate Payments Lead to own the full payment lifecycle from contracts to payout for our global affiliate network. You will be the primary point of contact for affiliates on commissions and endorsement contracts, handling calls, emails, and escalations with confidence.

You will build trust, drive audits and process improvements, partner with Revenue Ops, Finance and Legal, write SOPs, and automate repetitive tasks.

Qualifications

• 5+ years of related experience in commissions, partner or affiliate payouts, revenue operations, billing, or finance operations.
• Advanced proficiency in Excel or Google Sheets.
• Hands-on experience with payment or vendor management platforms such as RAMP, Bill.com, Tipalti, or similar.

Responsibilities

• Own the full payment lifecycle from signed agreement through payout, for commissions and contractual payments across our entire affiliate base.
• Serve as the primary point of contact for affiliates on anything commission or endorsement contract related.
• Build trust with affiliates who have questions or frustrations and ensure audits, follow-ups, and new processes are implemented.
• Partner with Affiliate Managers to verify deliverable completion ahead of each cycle.
• Provide final sign-off on payment accuracy and collaborate on calculations and data extraction.
• Own payout disputes, clawbacks, refunds, chargebacks, duplicate accounts, and self-referrals end to end.
• Apply affiliate program policies and collaborate with compliance teams as needed.
• Write SOPs, exception policy, and calculation methodology, and automate manual work over time.
• Work cross-functionally with Affiliate, Revenue Operations, Finance, and Legal to maintain one source of truth.

Skills

Commission payouts experience

Analytical thinking

Written communication

Verbal communication

Tools

RAMP

Bill.com

Tipalti

FirstPromoter

Job description

HighLevel is seeking a seasoned Affiliate Payments Lead to own the full payment lifecycle from contracts to payout for our global affiliate network. You will be the primary point of contact for affiliates on commissions and endorsement contracts, handling calls, emails, and escalations with confidence.

You will build trust, drive audits and process improvements, partner with Revenue Ops, Finance and Legal, write SOPs, and automate repetitive tasks.