Senior AECO Customer Advocate for Reliability

Autodesk Inc.; United States; On-site; USD 95,000 - 169,000; Full time

Job summary

Autodesk Inc. is seeking a Sr. Customer Advocate, AECO to identify systemic customer problems, shape action, and influence decisions that improve customer and product outcomes at scale.

The role will focus initially on Construction while working across the broad AECO portfolio. You will collaborate with Product, Engineering, Technical Support, and other teams to listen, validate issues, synthesize evidence, and drive cross-functional changes that reduce pain and improve productivity across

Qualifications

• 7+ years of experience leading complex, cross-functional initiatives in customer, technology, product, program, or business environments.
• Strong analytical judgment and pattern-recognition skills, with the ability to synthesize quantitative and qualitative evidence and develop an informed point of view with incomplete or ambiguous data
• Demonstrated ability to influence senior leaders and cross-functional teams without direct authority and navigate complex organizations
• Strong written, verbal, and visual storytelling skills, including the ability to simplify complex problems for Product and executive audiences
• Ability to prioritize a limited number of high-impact issues and maintain focus in a demanding environment
• Comfort working with data, analytics, and AI-assisted tools to investigate signals and inform decisions
• Ability to build product/technical context to work across a broad portfolio
• Collaborative, low-ego leadership style with curiosity and cross-boundary problem-solving

Responsibilities

• Establish and maintain a structured listening approach across AECO customers to identify and prioritize systemic pain early.
• Build understanding of AECO workflows with an initial emphasis on Construction and develop context to investigate issues across a broad portfolio.
• Engage customers and internal teams to validate issues, test assumptions, and deepen understanding.
• Synthesize qualitative and quantitative evidence into a clear case for action with problem, scale, impact, and next steps.
• Connect patterns across issues, products, and workflows to inform priorities.
• Bring structure to cross-functional issues and drive change with clear ownership and dependencies.
• Influence Product and Engineering by linking customer pain to Autodesk priorities.
• Partner with readiness teams to turn decisions into scalable actions and improved supportability.
• Follow prioritized issues through to closure and measure impact on pain, productivity, or readiness.

Skills

Cross-functional leadership

Analytical judgment

Influence senior leaders

Storytelling

Prioritize high-impact issues

Data-driven decision making

Product/engineering context

Job description

Autodesk Inc. is seeking a Sr. Customer Advocate, AECO to identify systemic customer problems, shape action, and influence decisions that improve customer and product outcomes at scale.

The role will focus initially on Construction while working across the broad AECO portfolio. You will collaborate with Product, Engineering, Technical Support, and other teams to listen, validate issues, synthesize evidence, and drive cross-functional changes that reduce pain and improve productivity across