Senior Advisor Operational Excellence, Day Shift, Support Center

Adventist HealthCare; Gaithersburg (MD); On-site; USD 96,000 - 146,000; Full time

Benefits offered by this job

Work life balance with nonrotating Shf

Recognition and rewards for expertise

Free employee parking

Healthcare coverage for employees and

Disability and life insurance

Paid Time Off

Employer retirement match after 1 year

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Adventist HealthCare seeks an experienced Senior Operational Excellence Consultant to lead Lean Six Sigma initiatives and drive performance improvement across our healthcare system.

You will coach teams, facilitate Kaizen events, develop KPI strategies, and partner with senior leaders to advance organizational performance through lean methodologies.

Qualifications

• Master’s degree in a health-related field is required.
• Lean Six Sigma Black Belt required.
• 5+ years Lean Six Sigma and project experience in healthcare.
• 2+ years progressive leadership in healthcare.
• 3+ years as Operational Excellence Advisor with Adventist HealthCare.
• Experience training Lean Six Sigma methodologies.
• Advanced leadership coaching and change-agent capabilities.
• Baldrige framework experience in healthcare preferred.
• Proficiency with MS Word, Excel, PowerPoint and Minitab.

Responsibilities

• Facilitate improvement teams through project lifecycles and remove barriers.
• Execute Rapid Improvement events and develop KPI strategies.
• Communicate progress to executives and sponsors.
• Identify issues affecting deadlines and scope and escalate appropriately.
• Lead special projects aligning with strategic priorities.
• Build strong relationships with pillar/entity leads as a business partner.
• Provide coaching on Lean Six Sigma to leaders and teams.
• Deliver Lean Six Sigma training (white to black belt).
• Mentor new Operational Excellence staff and Quality Advisors.

Skills

Leadership

Project management

Change agent

Data analysis

Communication

Education

Master's degree in Healthcare Administration/Health Systems/Public Health/Nursing/Industrial Engineering/Business Administration

Lean Six Sigma Black Belt

Tools

Minitab

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Adventist Healthcare seeks to hire an experienced Senior Operational Excellence Consultant who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.

As a Senior Operational Excellence Consultant you will:

• Facilitates improvement teams through the life cycle of a project. The Senior Advisor is the subject matter expert on improvement methodologies and imparts knowledge of improvement processes to project teams. Assists the team leader in identifying barriers to implementing improvement plans and developing strategies to overcome these barriers.
• Execute on Rapid Improvement events
• Develops the analytic and measurement strategy for all projects undertaken, including development of key performance indicators, identification of data sources and collection of baseline data.
• Communicates regularly with team leader, members and executive sponsors about team progress toward goal achievement, critical factors and obstacles.
• Rapidly identifies, problem‑solves and communicates to the Director of Operational Excellence any issues that are interfering with project deadlines or project scope.
• Engages in special projects targeted at achieving key strategic goals at the request of senior leadership.
• Builds and maintains strong strategic relationships with pillar and entity leads assuming the role of a critical business partner utilizing LSS in solving business issues and aligning improvement efforts with strategic priorities.
• Assess needs for and provides just in time coaching for Quality Advisors, leadership, and teams.
• Assess process management maturity and moves teams forward toward managing by process for excellence.
• Identifies areas for alignment and collaboration across the system and brings teams together
• Participates as instructor for Lean Six Sigma training program including white, yellow, green, and black belt content.
• Provides input on curriculum content and presentation opportunities for improvement
• Conducts formal process improvement training forums as requested to support organizational development.
• Participates in the orientation and training of new Operational Excellence team members and Quality Advisors.

Qualifications include:

• Master’s degree in Healthcare Administration, Health Systems, Public Health, Nursing, Industrial Engineering, Business Administration, or a relevant field required
• Lean Six Sigma Black Belt required
• A minimum of 5 years of Lean Six Sigma and project experience and 2 years progressive leadership experience in a healthcare setting is required
• A minimum of 3 years experience serving as an Operational Excellence Advisor with AHC
• Experience training and teaching lean six sigma mythologies required
• Proven ability to acts as a leadership change agent & constructively challenge current thinking/resistance
• Minimum of five years in a Lean Six Sigma transformation and/ or Baldrige working environment required
• Internal consulting experience supporting multi entity health systems preferred.
• Demonstrated experience managing complex cross-functional projects
• Ability to monitor, analyze and present performance data and design and implement process related action plans to improve performance or adherence to standards or regulations
• Advanced experience with Design for Six Sigma, DMADV, DMAIC, and Quick Wins required.
• Proven experience facilitating Value Stream Mapping, Kaizen, Process Mapping, 5S workshops, and Root Cause Analysis sessions required
• Experience teaching healthcare Lean Six Sigma principles required
• Must have advanced leadership skills with demonstrated ability to successfully serve as a coach and mentor to Black Belts and Green Belts
• Advanced level competency in Microsoft Word, Excel, and PowerPoint required
• Experience utilizing statistical analysis software such as Minitab required
• Experience with the Malcolm Baldrige framework in a healthcare setting required. Baldrige Examiner training preferred

Work Schedule:

• Employment Type: Full-time
• Hours per Week: 40 hrs/week
• Typical Daily Schedule: 8am-5pm
• Shift Type: Day
• Holiday Requirements: Follow company holiday schedule

Pay Range:

$96,058.56 - $145,995.20

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• Free Employee parking

• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire

• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)

• Paid Time Off

• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period

• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

• Subsidized childcare at participating childcare centers

• Tuition Reimbursement

• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (“Nicotine products” include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.