Manager Operational Excellence, Day Shift, Operational Excellence

Adventist HealthCare; Gaithersburg (MD); On-site; USD 106,000 - 158,000; Full time

Benefits offered by this job

Work-life balance

Free employee parking

Medical, dental, and vision coverage

Disability insurance

401(k) retirement match

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Adventist HealthCare’s Support Center in Maryland is seeking a Manager of Operational Excellence to lead cross-functional improvement initiatives that align with our mission to extend care through physical, mental, and spiritual healing. The role partners with executives to boost quality, safety, patient experience, and financial performance while delivering measurable outcomes.

The ideal candidate has 5-8 years in healthcare operations or related fields, a master’s degree (Healthcare

Qualifications

• 5-8 years of healthcare operations, process improvement, consulting, project management, or operational excellence experience.
• Demonstrated success leading operational improvement initiatives in a healthcare environment.
• Experience managing multiple concurrent projects with measurable results.
• Advanced-level competency in Word, Excel, and PowerPoint.
• Lean Six Sigma Black Belt preferred.
• Experience utilizing statistical analysis software preferred.

Responsibilities

• Lead high-impact, cross-functional operational improvement initiatives aligned with organizational strategic priorities.
• Partner with executive and operational leaders to identify opportunities that improve quality, safety, patient experience, workforce engagement, and financial performance.
• Ensure projects deliver measurable and sustainable outcomes.
• Develop executive presentations, scorecards, and reports to communicate results.
• Assist with recruitment and onboarding of new Operational Excellence team members.
• Manage and mentor Operational Excellence Advisors.
• Provide Operational Excellence Advisors support on complex/strategic system-level projects.
• Translate data into actionable recommendations for leaders.
• Facilitate multidisciplinary teams through structured problem solving.
• Utilize data analytics to evaluate operational performance and measure improvement outcomes.
• Build organizational capabilities through education, coaching, and mentoring.
• Support organizational change initiatives through stakeholder engagement, communication, planning, and training.
• Coach leaders and frontline teams on continuous improvement methodologies and problem-solving techniques.
• Promote a culture of accountability, innovation, and continuous improvement.

Skills

Operations management

Process improvement

Project management

Stakeholder engagement

Data analysis

Leadership

Education

Master’s degree in Healthcare Administration

MBA

MPH

Nursing

Industrial Engineering

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Statistical analysis software

Job description

Support Center

Adventist Healthcare’s Support Center seeks to hire an experienced Manager of Operational Excellence who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Manager of Operational Excellence, you will:

• Lead high-impact, complex, cross-functional operational improvement initiatives aligned with organizational strategic priorities
• Partner with executive and operational leaders to identify opportunities that improve quality, safety, patient experience, workforce engagement, and financial performance
• Ensure projects deliver measurable and sustainable outcomes
• Develop executive presentations, scorecards, and reports to communicate results.
• Assist with recruitment and onboarding of new Operational Excellence team members
• Manage and mentor Operational Excellence Advisors
• Provide Operational Excellence Advisors support on complex/strategic system-level projects.
• Translate data into actionable recommendations for leaders
• Facilitate multidisciplinary teams through structured problem solving
• Utilize data analytics to evaluate operational performance and measure improvement outcomes
• Build organizational capabilities through education, coaching, and mentoring
• Support organizational change initiatives through stakeholder engagement, communication, planning, and training
• Coach leaders and frontline teams on continuous improvement methodologies and problem-solving techniques
• Promote a culture of accountability, innovation, and continuous improvement

Qualifications include:

• 5-8 years of healthcare operations, process improvement, consulting, project management, or operational excellence experience
• Master’s degree in healthcare administration, MBA, MPH, Nursing, Industrial Engineering, or a relevant field preferred
• Demonstrated success leading operational improvement initiatives in a healthcare environment
• Experience managing multiple concurrent projects with measurable results
• Advanced-level competency in Microsoft Word, Excel, and PowerPoint
• Lean Six Sigma Black Belt preferred
• Experience utilizing statistical analysis software preferred

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hours/week

Typical Daily Schedule: 8 am-5 pm, Monday through Friday

Shift Type: Day Shift

Holiday Requirements: Follow the company holiday calendar

Pay Range:

$105,664.42 - $158,496.00

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re‑apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow‑up testing. (“Nicotine products” include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e‑cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission‑centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.