Senior Advisor, Customer Energy Programs and Transformation

Southern California Edison (SCE); Irwindale (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Southern California Edison is seeking a Senior Advisor for Customer Energy Programs to lead complex initiatives, drive digital transformation, and ensure regulatory and vendor performance alignment with customer needs.

The role partners across the enterprise to improve customer experience and program effectiveness, applying data analytics and continuous improvement to deliver equitable outcomes and sustainable business results.

Qualifications

• Ten or more years of experience in a customer service, corporate, administrative, or analytical role supporting business operations.
• Four or more years experience leading customer programs, services or projects.

Responsibilities

• Advises on the strategic direction of customer programs to maximize value, improve efficiency, and ensure compliance with operational and reporting standards.
• Provides expert guidance to senior leadership and key stakeholders on program operations while monitoring efficiency and cost metrics to drive sustained performance.
• Uses advanced program reports, dashboards, and customer feedback to drive execution, address red flags, and surface improvement opportunities where no precedent exists.
• Leads strategic and/or critical program‑related activities with internal teams, external vendors, and stakeholders to ensure seamless integration of customer programs and services with utility operations and customer engagement.
• Drives strategic application of industry trends and best practices, delivering and executing recommendations that address emerging program needs and advance company objectives.

Job description

Southern California Edison is seeking a Senior Advisor for Customer Energy Programs to lead complex initiatives, drive digital transformation, and ensure regulatory and vendor performance alignment with customer needs.

The role partners across the enterprise to improve customer experience and program effectiveness, applying data analytics and continuous improvement to deliver equitable outcomes and sustainable business results.