Senior Advisor, Customer Energy Programs (Hybrid)

Thomson Reuters Markets Espana SL.; Irwindale (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Southern California Edison is seeking a Customer Energy Programs, Senior Advisor to lead customer assistance and energy affordability initiatives, translating regulatory requirements into practical solutions. The role guides complex program work, drives digital transformation, ensures regulatory and vendor performance, and partners across the enterprise to improve customer experience and program impact.

Located in California with hybrid work, you will support incident management readiness,

Qualifications

• Ten or more years of experience supporting business operations in a customer service, corporate, administrative, or analytical role.
• Four or more years experience leading customer programs, services or projects.

Responsibilities

• Advises on strategic direction of customer programs to maximize value and ensure compliance with standards.
• Provides guidance to senior leadership on program operations while monitoring efficiency and cost metrics.

Skills

Customer service

Program leadership

Stakeholder management

Job description

Southern California Edison is seeking a Customer Energy Programs, Senior Advisor to lead customer assistance and energy affordability initiatives, translating regulatory requirements into practical solutions. The role guides complex program work, drives digital transformation, ensures regulatory and vendor performance, and partners across the enterprise to improve customer experience and program impact.

Located in California with hybrid work, you will support incident management readiness,