Hybrid: Customer Programs Leader – Clean Energy

Southern California Edison (SCE); Irwindale (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Employee development programs

Job summary

Southern California Edison (SCE) is seeking a Customer Programs Advisor to lead the implementation of customer programs focused on maximizing benefits and regulatory compliance. The role requires seven or more years in customer service or analytical roles, along with expertise in program development. The position operates in a hybrid work mode, linking on-site and remote work while supporting SCE's clean energy initiatives. Candidates should possess a Bachelor's degree in a relevant field. Come build a cleaner future with SCE.

Qualifications

• Seven or more years of experience supporting business operations.
• Two or more years experience providing customer program support.

Responsibilities

• Leads the implementation of customer programs and services.
• Communicates program trends to leadership.
• Interprets program reports to address red flags.
• Leads program-related activities with internal teams.
• Responsible for operational and regulatory compliance.
• Evaluates program efficiency metrics for improvements.
• Serves as a subject matter expert on program-related topics.

Skills

Customer service experience

Program development

Analytical skills

Project management

Education

Bachelor's degree in business, finance, engineering, management or related field

Job description

Southern California Edison (SCE) is seeking a Customer Programs Advisor to lead the implementation of customer programs focused on maximizing benefits and regulatory compliance. The role requires seven or more years in customer service or analytical roles, along with expertise in program development. The position operates in a hybrid work mode, linking on-site and remote work while supporting SCE's clean energy initiatives. Candidates should possess a Bachelor's degree in a relevant field. Come build a cleaner future with SCE.