Hybrid Senior Advisor, Customer Energy Programs & Strategy

Southern California Edison; California (MO); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Southern California Edison seeks a Senior Advisor to advance Customer Energy Programs, translating regulatory requirements into customer‑facing solutions and driving program initiatives, digital transformation, and operational excellence. The role oversees supplier performance and partners enterprise‑wide to improve customer experience and program effectiveness while maintaining compliance and data security.

Hybrid work in California.

Responsibilities

• Advises on the strategic direction of customer programs and services to maximize value, improve efficiency, and ensure compliance with operational and reporting standards.
• Provides expert guidance to senior leadership and key stakeholders on program operations while monitoring efficiency and cost metrics to drive sustained performance.
• Uses advanced program reports, dashboards, and customer feedback to drive execution, address red flags, elevate issues promptly, and surface improvement opportunities where no precedent exists.
• Leads strategic and/or critical program‑related activities with internal teams, external vendors, and/or stakeholders to ensure seamless integration of customer programs and services with utility operations and customer engagement.
• Drives strategic application of industry trends and best practices, delivering and executing recommendations that address emerging program needs and advance company objectives.
• Leverages in depth knowledge to advocate for and advise on all program related topics with internal and external stakeholders (such as regulatory bodies, industry associations, and technology providers).
• Develops and implements training programs to build organizational capabilities.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Job description

Southern California Edison seeks a Senior Advisor to advance Customer Energy Programs, translating regulatory requirements into customer‑facing solutions and driving program initiatives, digital transformation, and operational excellence. The role oversees supplier performance and partners enterprise‑wide to improve customer experience and program effectiveness while maintaining compliance and data security.

Hybrid work in California.