Senior Adoption Lead: Guide Shelter Pet Matchmaking

Maricopa County; Phoenix (AZ); Sur place; USD 29 000 - 38 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

Exceptional work-life balance

Opportunities for growth and develop‑​

Low-cost, high-value healthcare

Paid vacation, sick time, and parental

ASRS retirement with employer match on

Résumé du poste

Maricopa County Animal Care & Control seeks a Senior Adoption Specialist to lead our adoption team in the animal matchmaking process. You will provide leadership to Shelter Adoption Specialists while advocating for the animals in our care and promoting health, safety, and welfare for people and animals in Maricopa County.

The role requires office/customer-facing work hours and offers a comprehensive benefits package with opportunities for growth within the County.

Qualifications

• Three years of experience with domestic animals in an animal welfare organization, veterinary facility, humane society, or similar animal care facility
• One year of in-person customer service work experience
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Responsabilités

• Leads and participates in the adoption process, including meet and greets, releasing and processing all adoption-related paperwork, writing animal bios, money handling, and opening and closing duties
• Provides support, guidance, and regular feedback to the Adoption Specialist in the performance of their duties and ensures daily tasks are completed efficiently and accurately
• Maintains and ensures the adoption team's presence on the floor and actively engages with the general public to facilitate matchmaking and a positive customer experience
• Assists with ensuring staff are onboarded and trained and follows set policies and practices
• Demonstrates excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, and positive
• Ensures adoption areas are clean and tidy throughout the day by mopping floors, wiping surfaces in the meet-and-greet and lobby areas, maintaining kennel signage/cards, and cleaning play yards and kennels as outlined
• Participates in transferring animals from location to offsite through loading and unloading transports and updating animal locations and records
• Maintains detailed and accurate records, conducts audits of critical areas, and provides results to the adoption supervisor
• Participates in drafting staff schedules and ensuring adequate and proper coverage
• Conducts additional animal handling as needed, including restraint, walking, playgroups, and other duties

Connaissances

Bilingual English/Spanish

Formation

High school diploma or GED

Description du poste

Maricopa County Animal Care & Control seeks a Senior Adoption Specialist to lead our adoption team in the animal matchmaking process. You will provide leadership to Shelter Adoption Specialists while advocating for the animals in our care and promoting health, safety, and welfare for people and animals in Maricopa County.

The role requires office/customer-facing work hours and offers a comprehensive benefits package with opportunities for growth within the County.