Lead Adoption Specialist — Animal Shelter Advocate

Maricopa; Phoenix (AZ); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Overtime eligible

Tuition reimbursement

Health care

Paid vacation and sick time

Job summary

Maricopa County Animal Care & Control seeks a Senior Adoption Specialist to lead the adoption team in the matchmaking process. You will provide leadership to Shelter Adoption Specialists, advocate for animals, and ensure the welfare of the community and pets.

The role requires in-office and customer-facing hours, with potential for weekends and holidays. Applicants must have experience in animal welfare and customer service, plus leadership capabilities.

Qualifications

• Three years of experience with domestic animals in an animal welfare organization, veterinary facility, humane society, or similar facility.
• One year of in-person customer service work experience.
• High school diploma or GED (or equivalent).

Responsibilities

• Provides support, guidance, and regular feedback to the Adoption Specialist in the performance of their duties.
• Leads and participates in the adoption process, including meet and greets, paperwork, bios, and money handling.
• Maintains adoption team presence on the floor and engages with the public to facilitate matchmaking.

Skills

Lead capacity

Customer service

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Maricopa County Animal Care & Control seeks a Senior Adoption Specialist to lead the adoption team in the matchmaking process. You will provide leadership to Shelter Adoption Specialists, advocate for animals, and ensure the welfare of the community and pets.

The role requires in-office and customer-facing hours, with potential for weekends and holidays. Applicants must have experience in animal welfare and customer service, plus leadership capabilities.