Senior Adobe Solutions Architect Journey Orchestration Lead

Walgreens; Chicago (IL); On-site; USD 100,000 - 175,000; Full time

Job summary

Walgreens in Deerfield, IL seeks a Senior Adobe Solutions Architect to lead architecture for Adobe Journey Optimizer and related marketing tech. You will design scalable customer journey solutions and roadmaps.

The role emphasizes real-time personalization, identity resolution, and integration with Adobe Experience Platform while ensuring enterprise standards and governance. Travel up to 10% may be required.

Qualifications

• Bachelor's degree or higher in IT/engineering with at least 2 years of leadership in relevant tech domains.
• 2+ years in leadership roles within server- or client-side technologies.
• Experience with domain-specific architecture concepts and patterns (design patterns, frameworks, Java-based solutions, mobile or infrastructure/data domains).
• At least 1 year of architecture experience in domain-specific contexts.
• Experience collaborating with matrix teams across time zones and management levels.
• Willingness to travel up to 10% for business purposes.

Responsibilities

• Lead end-to-end architecture for Adobe Journey Optimizer implementations and enhancements.
• Design scalable customer journey solutions across multiple channels (email, SMS, push, direct mail, IVR).
• Develop architecture blueprints, solution designs, and roadmaps aligned with enterprise standards.
• Define customer profile, segmentation, identity resolution, and real-time personalization strategies using Adobe Experience Platform.
• Drive architecture reviews and ensure compliance with enterprise standards.
• Architect customer journeys supporting acquisition, onboarding, engagement, retention and servicing use cases.
• Establish best practices for segmentation, offer decisioning, personalization, journey design, and campaign execution.
• Optimize customer experience through real-time triggers and behavioral events.

Skills

Leadership experience

Architecture concepts

Design patterns

Matrix teams collaboration

Education

Bachelor's degree

High school/GED

Tools

Adobe Experience Platform

Adobe Journey Optimizer

Real-Time Customer Profile

Identity Service

Customer Journey Analytics

Adobe Experience Manager integration

REST APIs

Cloud platforms (Azure, AWS, GCP)

Data modeling

SQL

Security and privacy controls (HIPAA, GDPR, CCPA)

ETL/ELT

SFTP and API integrations

Job description

Walgreens in Deerfield, IL seeks a Senior Adobe Solutions Architect to lead architecture for Adobe Journey Optimizer and related marketing tech. You will design scalable customer journey solutions and roadmaps.

The role emphasizes real-time personalization, identity resolution, and integration with Adobe Experience Platform while ensuring enterprise standards and governance. Travel up to 10% may be required.