Senior Admitting Clerk-Operatory

UT Health Sciences; Memphis (TN); On-site; USD 20,000 - 29,000; Full time

Job summary

UT Health Sciences in Memphis is seeking a Senior Admitting Clerk to maintain the day-to-day front desk operations, including clerical tasks and updating patient records in the College of Dentistry's clinical software.

This role handles multi-line phone calls, processes payments, and reconciles cash and card transactions in accordance with financial policies.

Qualifications

• High school diploma or GED is required.
• One year of clerical experience; dental/medical office preferred.
• Excellent customer service and communication skills.
• Ability to manage a multi-line telephone.

Responsibilities

• Creates new patient records for screening and dental clinic visits.
• Verifies demographics and enters data into the Clinical Management software.
• Captures patient photos and signatures for forms and consent.
• Answers multi-line telephone and greets patients/visitors.
• Manages records for undergraduate patients and alerts students.
• Maintains Access database tracking yearly patient flow.
• Processes payments via credit cards, cash, and online methods.
• Reconciles payments with bank deposits per policies.
• Communicates balances due or credit balances to patients.
• Performs other duties as assigned.

Skills

Customer service

Fast-paced environment

Written and verbal communication

Multi-line telephone handling

Education

High School Diploma or GED

Job description

Job Summary/Essential Job Functions

The Senior Admitting Clerk maintains the day-to-day activities of the front desk, including clerical and creating/updating patient records in the Clinical Software for the College of Dentistry.

Job Description

Market Range: 04

Hiring Salary: $18.00/Hourly

Job Summary/Essential Job Functions

The Senior Admitting Clerk maintains the day-to-day activities of the front desk, including clerical and creating/updating patient records in the Clinical Software for the College of Dentistry.

Responsibilities

DUTIES AND RESPONSIBILITIES:

• Creates new patient records for screening, orientation, oral diagnosis, emergency, pediatric, oral surgery, dental hygiene, and undergrad clinic.
• Verifies patient demographics and enters information into Clinical Management software.
• Captures patient photos for chart and signatures for proper forms and consent.
• Answers multi-line telephone and greet patients/visitors for the department.
• Manages the Medical Consults for all undergraduate patients and alerts undergraduate students assigned to the case.
• Manages the Access database which records the yearly flow of potential patients to the College that were accepted, declined, referred and/or did not show for screening/orientation appointment.
• Process payments from patients including but not limited to credit cards, cash payments, and online payment methods.
• Reconciles cash, check, and credit card payments with the Patient Accounting Software's bank deposit reports to comply with the College of Dentistry's financial policies and procedures.
• Interacts with patients via phone to inform them of balances due or credit balances owed to the patient.
• Collects payments data to process paymen ts via phone by credit card payments and other current and future payments.
• Performs other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

Education

High School Diploma or GED. (TRANSCRIPTS REQUIRED)

Experience

One (1) year of clerical experience. (Experience in a dental or medical office is preferred.)

Knowledge, Skills, And Abilities

• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to manage a multi-line telephone.