Patient Access Clerk

Arbor Family Health; New Roads (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Arbor Family Health is seeking a patient access clerk to serve as the first point of contact for patients, collect essential information accurately, and support the clinic’s administrative and clinical operations.

The role requires English proficiency, strong attention to detail, and the ability to work independently while also collaborating with clinic staff to ensure efficient patient flow and data integrity.

Qualifications

• High school diploma or equivalent required.
• Certification in office practice or enrollment in such a program is desired.
• Experience in office functions of a dental/health care setting required.
• English proficiency including spelling and arithmetic is required.
• High degree of accuracy and computer literacy required.

Responsibilities

• Serve as the first point of contact for patients entering the facility.
• Collect and manage patient information accurately and in a timely manner.
• Perform role-specific duties as a patient access clerk.
• Maintain HIPAA compliance in handling records and information.
• Work independently and as part of a team to improve processes.

Skills

Multi-tasking

Attention to detail

Team player

Interpersonal skills

Customer service

Computer literacy

Education

High school diploma or equivalent

Office practice certification/ enrollment desired

Tools

Microsoft Word

HIPAA compliance software

Job description

Qualifications:

High school diploma or equivalent.

Certification in office practice or enrollment in such a program is desired.

Work experience in office functions of a dental or health care setting required.

Job responsibilities require that Englishisthe primary language and haveproficiencyin English, spelling, and arithmetic.

Mustpossessa high degree of accuracy for the performance ofjob-relatedtasks and functions.

Must be computer literate for specific job functions.

Ability to function effectively as a Team Member.

JOB SPECIFICATIONS:

Demonstrated success in multi-tasking, multiple priorities environment, whilemaintainingaccuracy and attention to detail.

Demonstrated success with clear thinking and ability to reorganize as needed.

Demonstrated success in working independently, prioritization and problem solving.

Demonstrated success in organization abilities.

Demonstrated success in computer skills including ability to use computer fornecessary job functions, word documents and reasonable keyboard skills.

Demonstrated success in customer service/patient services or working with thegeneral public, preferably in a medical care facility.

Significant knowledge of medical practices and procedures in a primary care environment.

JOB SUMMARY:

Function as often the first point of contact for all patientsutilizingour facilities for health care. Manage thetimelyandaccuratecollection of important patient information, and function as a resource to patients entering the facility.

Performs the specific job responsibilities asidentifiedin the role aspatient access clerk. Works independently and with minimum supervision performing specific job responsibilities and tasks. Functions effectively as a team member andidentifiesopportunities for improvement in performance of work processes and job responsibilities.

Specific Duties and Responsibilities:

Achieve Results

• Ensure the safe, productive, and efficient operation of the clinic assigned throughtimelyand attentive administrative and clinical support (as authorized or licensed).
• Ensure all patients enjoy a positive experience, treated with the care and compassion expected.
• Ensure all patient records and related documents are managed andmaintainedtimely, accurately, and consistent with all HIPAA and related regulations and requirements.
• Remains flexible to be cross trained in other job responsibilities asidentifiedand can bedependedupon tomodifywork schedule as required by the clinic and according to policy.

Operational Excellence

• Ensure all tasks provided and associated with patient care, patient administrative processes, and related dutiescomplies withall regulatory and accreditation standards, as well as clinic policies and procedures.
• Ensure that all records collected, processed,andentered aredone soina timely,accuratemanner.
• Ensure and uphold the confidentially requirements of all patientrecords, andmanage all daily task and activities consistent with HIPAA, state and federal laws and regulations, as well as the clinic’s policies and regulationsregardingconfidentiality and security.

Relationships

• Respects the confidentiality of patient information and clinic business and supports the clinic mission and patient rights and responsibilities.
• Establish favorable working relationships with all staff members associated with center operations, including nurses, physicians, vendors, contractorsand related staff.

Stewardship and Professionalism

• Possess a sense of discipline to workin accordance withaccepted office standards.
• Develops a performance level whereby minimal supervision is needed and seeksassistancewhen issues arise beyond current knowledge or experience.
• Uphold and consistently represent the values and mission of the organization at all times.Represent the organization in a highly professional manner at all times.
• Ensure compliance and attention to all policies and procedures.