Senior Admissions Representative

The Community Solution; Plano (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

Tuition reimbursement

Job summary

The Chicago School is seeking a Senior Admissions Representative to recruit certificate and degree-seeking students for assigned programs. You will manage all phases of admissions from initial contact to enrollment, serving as a mentor to the team and upholding exemplary standards of customer service.

You will be responsible for on-campus coverage as needed, handle evening/weekend schedules, and travel domestically when required.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum 1 year of admissions representative experience.
• Strong communication and listening skills.
• Experience with CRM systems and the ability to learn new systems quickly.

Responsibilities

• Recruit new students for assigned programs at The Chicago School.
• Conduct outbound calls to reach prospective students per scripts and policies.
• Respond to new student inquiries and maintain communication through admissions process.
• Conduct telephone, virtual, and in-person consultations to qualify prospects and explain programs.
• Provide superior customer service throughout the admission process.
• Maintain Salesforce database with inquiry management and activity logging.
• Represent the university professionally in meetings and events.
• Mentor others on best practices to contribute to team success.

Skills

Communication skills

Active listening

Customer service

Team collaboration

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

Salesforce

CRM software

Microsoft Office

Job description

Job Description:

The Senior Admissions Representative is responsible for successfully recruiting certificate and degree-seeking students for their assigned group of programs at The Chicago School. The Senior Admissions Representative is responsible for all phases of the admissions process, from initial contact through enrollment. The Senior Admissions Representative is expected to serve as a role model and mentor others on the team. The successful candidate will be an articulate, organized, results driven, dynamic and enthusiastic leader and team player. This position provides an excellent opportunity for a talented and committed professional whose skills and attitude complement a dynamic, collegial team.

Senior Admissions Representatives who are assigned to a specific campus as their primary location will have responsibilities on campus and their presence will be required at that campus location.

The ability to work evenings and weekends is required, as is occasional domestic travel.

Principal Duties:

• Successfully recruit new students for assigned programs at The Chicago School, serving as their primary point of contact throughout the admissions process.
• Complete a high level of outbound calls each day to reach prospective students. Inquiries will be assigned, and Senior Admissions Representatives are expected to complete calls in accordance with established scripts and policies in a timely manner.
• Respond to all new student inquiries quickly and maintain consistent communication with all assigned prospective students throughout the admissions process.
• Conduct telephone-based, virtual, and in-person consultations to qualify prospective students, explain available academic programs, advise them on admission requirements, and ensure that all admission paperwork is completed properly.
• Provide superior customer service to students through the entire admission process.
• Effectively maintain Salesforce database through inquiry management, proper documentation, logging of calls and activities, and a purposeful contact strategy.
• Positively and professionally represent the university through telephone-based, virtual, and in-person meetings and events.
• Engage in and mentoring others in best practices to contribute to the team’s overall success.
• Perform other duties as assigned.

Minimum Qualifications:

• A Bachelor’s degree from an accredited college or university.
• A minimum of 1 year of experience in an admissions representative role.
• Strong communication and listening skills.
• Computer skills including experience using customer relationship management systems and the ability to learn new systems quickly.

Preferred Qualifications:

• A Master’s degree from an accredited college or university

The Chicago School offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

The Chicago School is an Equal Opportunity Employer.

Company:

The Chicago School