Senior Administrator - MDM Intune,Intune

HCL Technologies Limited; United States; On-site; USD 61,000 - 107,000; Full time

Job summary

HCL Technologies Limited is seeking a Senior Administrator - MDM Intune in the United States, focusing on Intune and SCCM/SMS, asset management, and ITIL-aligned processes to improve service quality and cost efficiency. You will deliver high-quality code while supporting ongoing projects and responding to client requests.

The role emphasizes collaboration with cross-functional teams, incident RCAs, knowledge-base updates, mentoring analysts, and maintaining security compliance.

Qualifications

• Proven expertise in Intune and SCCM/SMS for client lifecycle management.
• Strong directory services knowledge and Microsoft Enterprise Mobility Suite.
• Analytical problem-solving skills and effective communication.

Responsibilities

• Provide advanced technical support for Intune and SCCM/SMS, with root-cause analysis.
• Collaborate with cross-functional teams to resolve complex tickets while upholding security.
• Update knowledge bases and mentor new analysts.
• Adhere to quality, regulatory, and security requirements.
• Improve CSAT by achieving first-call resolution and mitigating threats.

Skills

Intune

SCCM/SMS

Directory Services

Analytical & Troubleshooting

Education

Microsoft Certified: Modern Desktop Administrator Associate

Microsoft Certified: Security, Compliance, And Identity Fundamentals

Tools

Intune

SCCM/SMS

Directory Services

Microsoft EMS

Job description

Senior Administrator - MDM Intune,Intune Senior Administrator - MDM Intune,Intune United States Job Description Senior Administrator - MDM Intune,Intune Others, Florida

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Provide Advanced Technical Support For Intune And Sccm/Sms, Performing Root Cause Analysis And Implementing Effective Solutions For Complex Incidents To Ensure Minimal Disruption To Services.
2. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Upholding A Strong Security Posture.
3. Conduct Knowledge Base Updates And Management Initiatives, Contributing To Continuous Improvement And Operational Efficiency While Mentoring And Training New Analysts.
4. Adhere To Quality Standards, Regulatory Requirements, And Company Policies, Ensuring That All Technical Solutions Meet Compliance And Security Mandates.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution Rates, Minimizing Rejected Resolutions And Reopen Cases, And Proactively Mitigating Security Threats.

Skill Requirements

1. In-Depth Knowledge Of Intune And Sccm/Sms For Client Lifecycle Management.
2. Proficiency In Directory Services And Microsoft Enterprise Mobility Suite.
3. Strong Analytical And Troubleshooting Skills For Complex Technical Issues.
4. Excellent Communication Skills For Effective Collaboration And Customer Interaction.

Other Requirements

1. Optional But Valuable: Microsoft Certified: Modern Desktop Administrator Associate.
2. Optional But Valuable: Microsoft Certified: Security, Compliance, And Identity Fundamentals

Maximum Salary (US): 107000 Minimum Salary (US): 61000

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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