Senior Administrator - Active Directory Service Interfaces

HCL Technologies Limited; Dukes (NC); On-site; USD 61,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

HCL Technologies Limited is seeking a Senior Administrator - Active Directory Service Interfaces to support on-premise Active Directory operations. This role emphasizes advanced AD management, incident resolution, and security posture improvements across enterprise environments.

You will address complex incidents, perform root cause analysis, update the knowledge base, train analysts, and ensure service levels.

Qualifications

• On-Premise Active Directory management and troubleshooting.
• Strong understanding of security protocols and incident response strategies.
• Familiarity with service level management and quality assurance processes.
• Excellent problem-solving skills with the ability to analyze complex technical issues.
• Effective communication skills for training and customer interaction.

Responsibilities

• Provide Advanced Technical Support For On-Premise Active Directory, Addressing Complex Incidents And Performing Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues.
• Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies During All Support Operations.
• Manage And Update The Knowledge Base, Facilitating Training For New Team Members And Coaching Analysts On Best Practices And Incident Resolution Techniques.
• Resolve Complex Support Tickets Within Agreed Service Level Agreements (Slas), Collaborating With Cross-Functional Teams To Maintain Seamless Operations And Enhance The Security Posture.
• Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skills

AD Management

Troubleshooting

Security Incident Response

SLA Management

Communication

Job description

Senior Administrator - Active Directory Service Interfaces

Senior Administrator - Active Directory Service Interfaces Senior Administrator - Active Directory Service Interfaces United States Job Description Senior Administrator - Active Directory Service Interfaces Dukes, Massachusetts

Job Summary

Senior Administrator - Active Directory Service Interfaces

Key Responsibilities

• Provide Advanced Technical Support For On-Premise Active Directory, Addressing Complex Incidents And Performing Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues.
• Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies During All Support Operations.
• Manage And Update The Knowledge Base, Facilitating Training For New Team Members And Coaching Analysts On Best Practices And Incident Resolution Techniques.
• Resolve Complex Support Tickets Within Agreed Service Level Agreements (Slas), Collaborating With Cross-Functional Teams To Maintain Seamless Operations And Enhance The Security Posture.
• Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements

• Advanced Proficiency In On-Premise Active Directory Management And Troubleshooting.
• Strong Understanding Of Security Protocols And Incident Response Strategies.
• Familiarity With Service Level Management And Quality Assurance Processes.
• Excellent Problem-Solving Skills With The Ability To Analyze Complex Technical Issues.
• Effective Communication Skills For Training And Customer Interaction.

Other Requirements

• Optional But Valuable: Microsoft Certified: Azure Administrator Associate Or Similar Certifications Related To Active Directory Management And Security Best Practices Maximum Salary (US): 107000 Minimum Salary (US): 61000 Information at a Glance

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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