Senior Administrator - Infrastructure as Code (IaC), Windows Powershell

HCL Technologies Limited; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Terraform Certification (optional)

Azure Certification (optional)

AWS DevOps Certification (optional)

Job summary

HCL Technologies Limited is seeking a Senior Administrator for Infrastructure as Code (IaC) with Windows PowerShell expertise to support automated deployment and secure operations. You will apply IaC practices using PowerShell and Python, triage complex incidents, and perform root cause analysis to drive incident resolution.

Join a team focused on Jenkins automation, knowledge management, and coaching analysts to elevate service delivery and security posture.

Qualifications

• Proficiency in Infrastructure As Code (IaC) with scripting in PowerShell and Python.
• Strong troubleshooting skills and ability to perform root cause analysis in a technical support environment.
• Experience with IT service management best practices and incident resolution processes.
• Familiarity with security considerations in automated deployments and CI/CD pipelines.

Responsibilities

• Adhere to quality standards, regulatory requirements, and company policies while implementing IaC.
• Provide advanced support for complex incidents and perform thorough root cause analysis with effective solutions.
• Maintain and update knowledge bases; train new hires and coach analysts to enhance team capabilities.
• Resolve complex tickets within SLAs using IaC tools and cross-functional collaboration.
• Work to improve CSAT by ensuring timely resolutions and proactively addressing security threats.

Skills

IaC

PowerShell

Python

Root Cause Analysis

ITSM

Tools

Jenkins

Job description

Career Opportunities: Senior Administrator - Infrastructure as Code (IaC), Windows Powershell (179326)

The Sr IAC Administrator plays a crucial role in ensuring the smooth operation and support of infrastructure through Infrastructure as Code practices. This position emphasizes advanced technical support, troubleshooting, and root cause analysis, significantly contributing to customer satisfaction and operational excellence.

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Implementing Infrastructure As Code Using Powershell And Python To Automate Deployment Processes.
2. Provide Advanced Support For Complex Incidents, Conducting Thorough Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues Using Jenkins Automation.
3. Engage In Knowledge Base Updates And Management, While Training New Hires And Coaching Analysts To Enhance Team Capabilities And Service Delivery.
4. Resolve Complex Support Tickets Within Agreed Slas By Leveraging Iac Tools And Collaborating With Cross-Functional Teams To Ensure Optimal Operations And Robust Security Posture.
5. Ensure Positive Customer Experiences And High Csat Scores By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Addressing Potential Security Threats.

Skill Requirements

1. Proficiency In Infrastructure As Code (Iac) With Practical Knowledge In Powershell And Python Scripting.
2. Solid Understanding Of Jenkins For Continuous Integration And Deployment Automation.
3. Strong Troubleshooting And Root Cause Analysis Skills In A Technical Support Environment.
4. Familiarity With It Service Management Best Practices And Incident Resolution Processes.

Other Requirements

1. Optional Certifications: Hashicorp Certified: Terraform Associate, Microsoft Certified: Azure Administrator Associate, Or Aws Certified Devops Engineer Professional