Administrator - Desk Side Services, AMT Asset Management Software

Hcl-America-Solutions-Inc; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Hcl-America-Solutions-Inc. seeks an Administrator for Desk Side Services within AMT Asset Management Software.

You will diagnose and resolve multi-user hardware, software, and application issues escalated by L1 technicians, deploy OS images, patches, and endpoint configurations, and coordinate on-site support for network infrastructure and backups. You will also analyze incident histories with Excel, Power BI, or SQL, translating metrics into leadership-ready summaries and reporting on SLAs and

Qualifications

• Experience diagnosing and resolving complex IT issues escalated by L1 technicians.
• Ability to configure, test, and deploy OS images and patches.

Responsibilities

• Escalate and resolve complex IT issues from L1 technicians.
• Configure and deploy OS images and patches using Intune/SCCM.
• Coordinate smart hands support for network infra and server backups.
• Generate weekly/monthly health reports mapping SLAs and KPIs.

Skills

Escalation management

Troubleshooting

Tools

Microsoft Intune

SCCM

Excel

Power BI

SQL

Job description

Career Opportunities: Administrator - Desk Side Services, AMT Asset Management Software (176341)

Requisition ID176341-Posted10/19/2026

Escalation Management: Diagnose and resolve complex multi-user hardware, software, and application issues escalated by L1 technicians.

• OS & Image Deployments: Configure, test, and roll out corporate OS images, patches, and unified endpoint software configurations using tools like Microsoft Intune or SCCM.


• Smart Hands Coordination: Act as the local technical expert to support underlying network infrastructure, VIP support, switch room environments, and back-end server backups


• Performance Metrics & KPIs: Design, generate, and deliver weekly and monthly operational health reports mapping SLAs, resolution times, and team capacity constraints

Trend & Anomaly Analysis: Utilize tools like Excel, Power BI, or SQL to query ticketing databases and analyze incident histories to uncover macro-level system defects

Translate raw support metrics into clear, scannable summaries for senior leadership detailing major incidents, project impacts, and structural capacity risks.

Key Responsibilities

Escalation Management: Diagnose and resolve complex multi-user hardware, software, and application issues escalated by L1 technicians.

• OS & Image Deployments: Configure, test, and roll out corporate OS images, patches, and unified endpoint software configurations using tools like Microsoft Intune or SCCM.


• Smart Hands Coordination: Act as the local technical expert to support underlying network infrastructure, VIP support, switch room environments, and back-end server backups


• Performance Metrics & KPIs: Design, generate, and deliver weekly and monthly operational health reports mapping SLAs, resolution times, and team capacity constraints

Trend & Anomaly Analysis: Utilize tools like Excel, Power BI, or SQL to query ticketing databases and analyze incident histories to uncover macro-level system defects

Translate raw support metrics into clear, scannable summaries for senior leadership detailing major incidents, project impacts, and structural capacity risks.

Skill Requirements

Escalation Management: Diagnose and resolve complex multi-user hardware, software, and application issues escalated by L1 technicians.

• OS & Image Deployments: Configure, test, and roll out corporate OS images, patches, and unified endpoint software configurations using tools like Microsoft Intune or SCCM.


• Smart Hands Coordination: Act as the local technical expert to support underlying network infrastructure, VIP support, switch room environments, and back-end server backups


• Performance Metrics & KPIs: Design, generate, and deliver weekly and monthly operational health reports mapping SLAs, resolution times, and team capacity constraints

Trend & Anomaly Analysis: Utilize tools like Excel, Power BI, or SQL to query ticketing databases and analyze incident histories to uncover macro-level system defects

Translate raw support metrics into clear, scannable summaries for senior leadership detailing major incidents, project impacts, and structural capacity risks.

Other Requirements

Escalation Management: Diagnose and resolve complex multi-user hardware, software, and application issues escalated by L1 technicians.

• OS & Image Deployments: Configure, test, and roll out corporate OS images, patches, and unified endpoint software configurations using tools like Microsoft Intune or SCCM.


• Smart Hands Coordination: Act as the local technical expert to support underlying network infrastructure, VIP support, switch room environments, and back-end server backups


• Performance Metrics & KPIs: Design, generate, and deliver weekly and monthly operational health reports mapping SLAs, resolution times, and team capacity constraints

Trend & Anomaly Analysis: Utilize tools like Excel, Power BI, or SQL to query ticketing databases and analyze incident histories to uncover macro-level system defects

Translate raw support metrics into clear, scannable summaries for senior leadership detailing major incidents, project impacts, and structural capacity risks.