Senior Administrator - Client Services

JTC Group; Boston (MA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

JTC Group in Boston seeks a Sr. Administrator to support the Client Services team, delivering excellent service, understanding client needs, and administering procedures accurately and efficiently.

You will resolve client issues, identify process improvements, and collaborate with banking partners to manage depository/escrow accounts, ensuring timely billing and data accuracy across client portals.

Qualifications

• Bachelor’s degree required.
• 3+ years client service experience.
• 3+ years banking or financial services experience, including trust & escrow knowledge.
• Fund administration experience desired.
• Knowledge and/or experience in 1031 Like Kind Exchanges.
• Detail oriented skills to support review of legal and financial documents.
• Strong skills in Microsoft Office: Word, Excel & Power Point and ability to learn and utilize other technology applications.
• Excellent communication skills, both verbal and written.
• Ability to multi-task and timely and effectively meet deadlines throughout the day using organizational skills.

Responsibilities

• Maintain client relationships to ensure client satisfaction with the highest level of client service, monitoring client usage of contracted services and portal, identifying potential additional products/services to be provided, escalating potential churn situations to management.
• Identify and understand key provisions in agreements which state the requirements and documentation required by trust or escrow agent in order to process receipts and disbursements and establish subaccounts.
• Coordinate with banking partners and clients to open depository and/or escrow accounts with specific attention to each depository and/or escrow agent requirement and procedure.
• Ensure clients are properly administered as contracted from inception through completion of contractual requirements.
• Responsible for timely and accurate client billing.
• Create and maintain desk procedures specific to each client.
• Data entry including review of portal data for accuracy.

Skills

Client service

Communication skills

Multi-tasking

Education

Bachelor's degree

Tools

Microsoft Office

Job description

EMPLOYMENT TYPE

Permanent

DEPARTMENT

Fund Services

DIVISION

Institutional Client Services

WORKPLACE STRUCTURE

Hybrid

ROLE OVERVIEW

This position is performed as a Sr. Administrator. The candidate will be responsible for providing support to Client Services team members, excellent customer service, working with clients in understanding the clients’ needs and administering the appropriate procedures, process in a timely, accurate and professional manner, and identify streamlining opportunities for process improvement. Resolve minor client issues; escal

TRUST AND ESCROW FUND ADMINISTRATION

• Maintain client relationships to ensure client satisfaction with the highest level of client service, monitoring client usage of contracted services and portal, identifying potential additional products/services to be provided, escalating potential churn situations to management.
• Identify and understand key provisions in agreements which state the requirements and documentation required by trust or escrow agent in order to process receipts and disbursements and establish subaccounts.
• Coordinate with banking partners and clients to open depository and/or escrow accounts with specific attention to each depository and/or escrow agent requirement and procedure.
• Ensure clients are properly administered as contracted from inception through completion of contractual requirements.
• Responsible for timely and accurate client billing.
• Create and maintain desk procedures specific to each client.
• Data entry including review of portal data for accuracy.

1031 LIKE KIND EXCHANGE ADMINISTRATION

• Functions as key contributor with demonstrated knowledge when processing Like Kind Exchanges. Maintain relationships with Like Kind Exchange clients with the highest level of client service.
• Ensure clients are properly administered as contracted from beginning to end of exchange period involving proper usage of company templates, generate exchange documentation, monitor receipts and disbursements.
• Exchanger of pertinent dates, coordinate with ancillary parties (real estate agents, accountants, attorneys, escrow/settlement agent) involved in exchange transaction necessary to ensure timely funding & settlement.
• Perform other duties as required.
• Adhere to JTC core values and expected behaviours.

ESSENTIAL REQUIREMENTS

• Bachelor’s degree required.
• 3+ years of client service, customer success experience.
• A minimum of 3 years banking or financial services experience, including trust & escrow knowledge desired.
• Fund administration experience desired.
• Knowledge and/or experience in Section 1031 Like Kind Exchanges.
• Detail oriented skills to support review of legal and financial documents.
• Strong skills in Microsoft Office: Word, Excel & Power Point and ability to learn and utilize other technology applications.
• Excellent communication skills, both verbal and written.
• Ability to multi-task and timely and effectively meet deadlines throughout the day using organizational skills.

The expected salary range for this position is $70,000 – $90,000 per year, based on experience and qualifications.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organization where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.