Senior Administrative Specialist

CBRE Group, Inc.; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

CBRE Group, Inc. in Charlotte, NC seeks a Senior Administrative Specialist to provide administrative support across multiple departments and managers, answering, screening and forwarding telephone calls, greeting customers and resolving complex customer complaints.

This role is part of the Administrative Services function, supporting operations, teams, and senior management with confidential handling of information and standardized processes.

Responsibilities

• Perform administrative duties including conducting research, updating databases, and preparing collateral materials for mass mailings.
• Answer and route calls to appropriate personnel or voicemail. Respond to difficult inquiries and provide information about the organization. Maintain confidentiality of all calls and information.
• Issue visitor's passes, validate parking and maintain guest logs. Escort visitors to designated location.
• Type, format, and produce documents such as proposals, presentations, correspondence, and standard reports.
• Establish and maintain record keeping and filing systems.
• Train and instruct new or relief personnel in the receptionist duties and procedures.
• Schedule appointments and meetings, confirm travel or conference arrangements and maintain business contact databases.
• Complete expense reports and handle reconciliation of receipts.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receive regular but moderate supervision and guidance.

Job description

About The Role:

As a CBRE Senior Administrative Specialist, you will provide administrative support to multiple departments and managers. You’ll answer, screen and forward telephone calls, greet customers and resolve complex customer complaints.

This job is part of the Administrative Services job function. They are responsible for providing administrative support to areas of the business including operations, teams, job functions and senior management.

What You’ll Do:

• Perform administrative duties including conducting research, updating databases, and preparing collateral materials for mass mailings.


• Answer and route calls to appropriate personnel or voicemail. Respond to difficult inquiries and provide information about the organization. Maintain confidentiality of all calls and information.


• Issue visitor's passes, validate parking and maintain guest logs. Escort visitors to designated location.


• Type, format, and produce documents such as proposals, presentations, correspondence, and standard reports.


• Establish and maintain record keeping and filing systems.


• Train and instruct new or relief personnel in the receptionist duties and procedures.


• Schedule appointments and meetings, confirm travel or conference arrangements and maintain business contact databases.


• Complete expense reports and handle reconciliation of receipts.


• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.


• Evaluate and select solutions from established options.


• Impact team through the quality of the services or information provided.


• Follow standardized procedures and practices and receive regular but moderate supervision and guidance.