Senior Administrative Asst

Kansas Department of Health and Environment; Kansas; On-site; USD 33,000 - 37,000; Full time

Job summary

Kansas Department of Health and Environment is hiring for a full‑time position focused on front desk customer service and vital statistics workflows. You will verify identity, process requests, collect payments, and guide customers through procedures using the POS system.

The role requires attention to detail, good communication, and the ability to handle confidential information while following state laws and agency policies.

Qualifications

• High School diploma or GED required.
• Valid Driver's License required.
• One year of general office/clerical experience required (education may substitute).
• Preferred: Word, Excel, PowerPoint, Access.
• 6 months cashier/bookkeeper experience.
• 6 months handling confidential information.
• 1 year experience in customer service and office support.

Responsibilities

• Process walk-in requests and verify information and eligibility.
• Enter key data into POS and handle fee collection with correct change.
• Explain procedures and escalate issues to supervisor when needed.
• Review records for accuracy and authenticity; ensure issuable records are issued properly.
• Validate payments and generate daily financial reports; correct errors as needed.
• Participate in unit meetings and required agency training.

Skills

Data entry

Customer service

Communication skills

Typing 40-50 wpm

Bookkeeping

Confidential information handling

Office support/clerical work

MS Office

Cash handling

Education

High School Diploma / GED

Tools

a10-key adding machine

Job description

Job Posting

Important Recruitment Information for this vacancy

Job Posting closes: September 13th, 2026

Required documents uploaded by: September 13th, 2026

Kansas Department of Health and Environment

Our agency is led by Secretary Janet Stanek, who was appointed by Gov. Kelly in Dec 2021. KDHE is comprised of three divisions: Public Health, Environment, and Health Care Finance (which includes the State’s Medicaid program, KanCare). We are the only agency in the nation to have these three entities under one roof which allows us to take a holistic approach to improving and protecting the health and well-being of all Kansans.

Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I‑9. KDHE does not provide sponsorships for this position.

E‑Verify: Kansas Department of Health and Environment (KDHE) participates in E‑Verify and will provide the federal government with your I‑9 information to confirm that you are authorized to work in the U.S. For additional information regarding E‑Verify and Immigrant and Employee Rights (IER).

http://www.kdhe.ks.gov/

About The Position

• Who can apply: Anyone (External).
• Classified/Unclassified Service: Classified
• Full-Time/Part-Time: Full-Time
• Regular/Temporary: Regular
• Work Schedule: Monday-Friday, 8am-5pm (Flexible schedules available)
• Eligible to Receive Benefits: Yes
• Veterans' Preference Eligible: Yes
• Sponsorship: KDHE does not provide sponsorship for this position.

Compensation

• Hourly Pay Range: $15.91 - $17.56
• Salary can vary depending upon education, experience, or qualifications.

Employment Benefits

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement And Deferred Compensation Programs

Position Summary & Responsibilities

Position Summary: The position (K0072563)

Process walk-in requests submitted through the kiosks verifying information submitted and eligibility to receive certificate. Use judgment, knowledge, and appropriate authority to approve or deny requests; If needed, advise the requestor on how to proceed, per the Customer Service Procedural Manual. When necessary, explain difficult situations to customers and/or request assistance from supervisor, or assistant supervisor. Refer specific issues to the correct staff (e.g., adoption issues referred to Amendments & Corrections staff). Collect appropriate fees from walk-in customers, giving correct change if needed, and informing customers of feedback from system on credit/debit cards (e.g., card denied). Provide quality customer service to both internal and external entities. Demonstrate knowledge of the Uniform Vital Statistics Act, office policies/unit procedural manual, and state statutes to fulfill duties.

Key regular mail into the Point of Sale (POS) system while working the front counter and while working at a back station. Keys requests requiring specific coding and processing into the POS system, which are handled separately from walk-in and regular mail requests. These include Amendments and Corrections requests being brought to the customer service area. Key funeral home requests daily. Key courier requests immediately upon receipt.

Job Responsibilities may include but are not limited to the following:

Match copies of records or corresponding response sheets with the correct application and receipt. Review the printed certificate to ensure the issuable record is the appropriate, legal record and can legally be issued to the requestor. Trim certificates as needed according to guidelines so only the issuable portion of the record is released. Review requests for fraudulent information or any indication of identity theft. Review documents for legitimacy and derogatory remarks, following official processes for statutory issuance.

Validates payments entered for all requests, including system-generated checks for credit/debit card payment for the daily report. If an error arises, inform supervisor or person in charge of the error and follow proper procedures to find and correct the error before close of business.

Participates in unit meetings. Complete required agency training before the stated deadline. Participate in optional training when approved by supervisor.

Qualifications

• Education:
  • High School, GED
• Licensing & Certification:
  • Valid Driver's License - Incumbent is required to have and maintain a valid driver's license when operating a state vehicle, a private vehicle, or a rental vehicle for the benefit of the State.
• Minimum Qualifications:
  • One year of experience in general office, clerical and administrative support work. Education may be substituted for experience as determined relevant by the agency.
• Preferred Qualifications:
  • Word, Excel, PowerPoint, Access
  • Proofreading, editing, attention to detail
  • Strong communication skills
  • Ability to use a10-key adding machine
  • Data entry skills
  • Strong interpersonal skills
  • Ability to type 40 - 50 words per minute
  • Bookkeeping or accounting
  • 6 months of experience as a cashier or bookkeeper
  • 6 months experience handling confidential information
  • 1 years of experience in customer service
  • 1 year of experience in office support/clerical work
• Post-Offer, Pre-employment Requirements:
  • In accordance with K.S.A. 65‑2402(b), any person offered a position of employment in the Office of Vital Statistics will be required to be fingerprinted and to submit to a state and national criminal history record check for the purpose of identification verification and the determination of the applicant's eligibility to perform tasks within the Office of Vital Statistics.
  • Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785‑296‑3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.