Senior Administrative Assistant & Office Operations Lead

City of Chicago; Chicago (IL); On-site; USD 53,000 - 72,000; Full time

Job summary

City of Chicago is seeking a Senior Administrative Assistant in the Office of the City Clerk. The role supports payment services, licensing, and permit processes, ensuring accurate records and smooth office operations.

Starting salary is $62,544 annually. The position requires strong customer service, leadership, and organizational skills, with expected 9:15 AM–5:15 PM hours, Monday through Friday, in Chicago, IL.

Qualifications

• Three (3) years of administrative, office assistant or secretarial experience.
• Diploma or certificate from a vocational/business program in office administration plus two (2) years of experience.
• Graduation from an accredited college with an associate degree plus one (1) year of experience.

Responsibilities

• Assists Payment Services staff with in-person sales of city stickers, parking passes, and dog licenses.
• Deescalates challenging interactions and maintains orderly office operations.
• Researches, compiles, and analyzes data for programmatic and admin reports.
• Relays management directives to staff and interprets them for teams.
• Conducts studies and special projects, and prepares findings reports.
• Prepares reports on office processes and recommends efficiency improvements.
• Creates and maintains databases and spreadsheets using various software.
• Schedules events and coordinates office support services.
• Reviews documents for applications, licenses and permits; coordinates staff activities.

Skills

Customer service

Leadership

Performance coaching

Organizational management

Problem solving

Cashiering

Education

3 years admin/clerical experience

vocational/business program in office administration

associate degree + 1 year admin experience

Job description

City of Chicago is seeking a Senior Administrative Assistant in the Office of the City Clerk. The role supports payment services, licensing, and permit processes, ensuring accurate records and smooth office operations.

Starting salary is $62,544 annually. The position requires strong customer service, leadership, and organizational skills, with expected 9:15 AM–5:15 PM hours, Monday through Friday, in Chicago, IL.