Senior Administrative Assistant – Clinical Front Desk

UC San Francisco (UCSF); San Francisco (CA); On-site; USD 60,000 - 78,000; Full time

Job summary

OBIC is a busy specialty clinic delivering office-based buprenorphine treatment and related services. The Administrative Assistant III welcomes patients, coordinates scheduling, records, and communications in a trauma-informed, patient-centered environment.

Under Clinical Director supervision, this role handles Epic Hyperspace scheduling, Timely Access reporting, supply ordering, and general clerical tasks for seven clinicians and two program managers, ensuring smooth daily operations and

Qualifications

• High School diploma and at least three years of related administrative experience in a large university, teaching institution or health care environment, or an equivalent combination of education and experience.
• Ability to speak, read, and write in both English and Spanish.
• Work with accuracy in a fast-paced environment; possess strong analytical skills and the ability to prioritize.
• Type 50 wpm (net) using standard word processing software.
• Be a current Epic Hyperspace user with current access and log in credentials.
• Experience in a fast-paced clinical environment requiring multitasking and prioritization.
• Excellent oral, written, and telephone communication skills; strong interpersonal skills.

Responsibilities

• Serve as the primary point of contact for patients, visitors, referral sources, and community partners.
• Greet patients professionally and maintain a welcoming environment.
• Schedule, reschedule, and confirm patient appointments using Epic Hyperspace.
• Submit Timely Access reports and various reports through Epic Hyperspace.
• Manage patient flow and coordinate with clinical staff; notify clinicians when patients arrive or move.
• Maintain confidential patient records in accordance with policies and regulations.
• Provide front-desk and clerical support for seven clinicians and two program managers.
• Support patient intake, correspondence, and program materials; assist with UTOX testing as needed.

Skills

Bilingual English/Spanish

Customer service

Strong interpersonal skills

Trauma-informed approach

Conflict resolution

Multitasking

Typing 50 wpm

Education

High School diploma

Tools

Epic Hyperspace

Job description

OBIC is a busy specialty clinic delivering office-based buprenorphine treatment and related services. The Administrative Assistant III welcomes patients, coordinates scheduling, records, and communications in a trauma-informed, patient-centered environment.

Under Clinical Director supervision, this role handles Epic Hyperspace scheduling, Timely Access reporting, supply ordering, and general clerical tasks for seven clinicians and two program managers, ensuring smooth daily operations and