Patient Experience & Clinic Operations Coordinator

University of California, San Francisco; San Francisco (CA); On-site; USD 56,000 - 80,000; Full time

Job summary

OBIC is a busy specialty clinic providing buprenorphine treatment and related services. The Administrative Assistant III is the first point of contact for patients, visitors and referrals, coordinating scheduling, patient flow, and records to ensure a smooth patient experience.

Under the Clinical Director, duties include Epic Hyperspace tasks, data entry, ordering supplies, filing, and occasional UTOX testing, with opportunities to contribute to division-wide projects.

Qualifications

• High School graduate with at least three years of related administrative or research experience in a large university, teaching institution or health care environment.
• Ability to speak, read, and write in English and Spanish.
• Accurate work with fast pace; strong analytical and prioritization skills.
• Typing speed of 50 wpm (net) using word processing software.
• Current Epic Hyperspace user with access credentials.
• Experience in a fast-paced clinical environment with multitasking.

Responsibilities

• Greet patients, visitors, and referral sources in a professional, welcoming and respectful manner.
• Schedule, reschedule, and confirm patient appointments using Epic Hyperspace.
• Submit Timely Access reports through Epic Hyperspace and manage patient flow.
• Notify clinicians when patients arrive or move between care areas.
• Maintain accurate and confidential patient records per policy.
• Support ordering supplies, data entry, medical records, filing and faxing.
• Conduct occasional UTOX testing and assist with division-wide projects.

Skills

Bilingual English/Spanish

Analytical skills

Excellent communication

Organizational skills

Ability to multitask

Professionalism

Education

High School diploma

Tools

Epic Hyperspace

MS Office

Job description

OBIC is a busy specialty clinic providing buprenorphine treatment and related services. The Administrative Assistant III is the first point of contact for patients, visitors and referrals, coordinating scheduling, patient flow, and records to ensure a smooth patient experience.

Under the Clinical Director, duties include Epic Hyperspace tasks, data entry, ordering supplies, filing, and occasional UTOX testing, with opportunities to contribute to division-wide projects.