Senior Administrative Assistant

J.P. Morgan Chase & Co.; Heathrow (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

JP Morgan Chase in the United States is seeking a Senior Administrative Assistant within Consumer & Community Banking. The role requires flawless output, calendar mastery, and professional interaction with executive-level clients across businesses.

Incumbents will coordinate meetings, travel (domestic and international), events, and onboarding/offboarding. Strong MS Office skills and discretion are essential for success in a fast-paced, detail-oriented environment.

Qualifications

• At least five years of administrative experience.
• Advanced ability to organize and manage details.
• Discretion and good judgment in confidential situations.
• Strong interpersonal, written and oral communication skills.
• Excellent telephone etiquette and prioritization of tasks.

Responsibilities

• Maintain complex and detailed calendars.
• Screen calls and determine priority level with discretion.
• Coordinate and logistics for internal and external meetings.
• Arrange and coordinate domestic and international travel.
• Organize internal and external events including catering and transport.
• Process invoices and T&E expense claims following policies.
• Assist with staff onboarding and off-boarding; setup equipment.
• Produce high-quality emails and messages for all levels.
• Maintain department documents and organizational charts.
• Handle routine activities without prompting; flag delays.
• Assist in editing spreadsheets and client presentations.

Skills

Five years of administrative-expertise

Advanced organizational skills

Discretion and good judgment in confid

Strong interpersonal, written, and art

Calendar management and prioritization

Telephone etiquette

Tools

Microsoft Office

Job description

Become an integral part of the Consumer & Community Banking team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality.

As an Senior Administrative Assistant in Consumer & Community Banking, you will need to work well in a team environment, be able to represent the manager/group with professional courtesy and acumen, and deliver flawless work output. Your daily routine also includes interaction with various executive level internal clients across the lines of businesses. You will need to adapt procedures, processes and techniques to complete assignments in line with the department's activities and goals.

Job responsibilities

• Maintain complex and detailed calendars
• Screen incoming calls/messages and determine the level of priority, while using caution in dispensing information
• Manage the coordination and logistics of both internal and external meetings
• Arrange and coordinate complicated domestic and international travel
• Organize all aspects of internal and external events, including catering and transportation
• Process invoices and T&E expense claims for team members, ensuring all policies are followed and items are processed within provided guidelines
• Assist with staff on-boarding and off-boarding, which includes requesting equipment setup and system access
• Produce high quality emails and messages to individuals at all levels of the organization
• Maintain department documents, including current organizational charts and Executive Bio’s
• Handle regular activities without prompting, and advise in advance with issues or delays
• Assist in editing spreadsheets and presentations, including printing and binding, for client meetings

Required qualifications, capabilities, and skills

• At least five years of administrative experience
• Advanced ability to organize
• Discretion and good judgment in confidential situations, and proven experience interacting with senior management
• Strong interpersonal, written, and oral communication skills
• Strong proficiency in Microsoft Office
• Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid options.