Senior Administrative Assistant

First Citizens Bank; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

First Citizens Bank is seeking an experienced Administrative Assistant to provide comprehensive staff support across a department in Charlotte. You will handle documentation, reporting, scheduling, and liaison activities while interacting with leadership and associates.

The role emphasizes communication, organization, and proactive problem solving, with opportunities to contribute to special projects and process improvements.

Qualifications

• Bachelor's Degree and 3 years' experience OR High School Diploma or GED/Equivalent and 7 years' experience in System Support or Analytics.
• Preferred Area of Experience: Office administration and Microsoft Office experience.

Responsibilities

• Support proactive administrative, logistical, and technical support, addressing issues affecting daily operations.
• Prepare and maintain records; manage reporting and data to track department factors.
• Maintain department calendars; coordinate meetings, travel, and events with logistics.
• Communicate effectively with management and staff to complete daily administration duties.

Skills

Customer service

Communication

Detail oriented

Organization

Office Administration

Event Coordination

Education

Bachelor's Degree

High School Diploma or GED/Equivalent

Job description

Overview

This position performs a wide range of administrative and staff support duties at an advanced complexity level. Coordinates special projects for a department, including reporting, budget monitoring, and developing timelines and meeting agendas. Enhance workflow by assisting with documentation, communication, and scheduling. Interfaces with all levels of leadership and associates within assigned business units and may have direct client contact. Receives and responds to correspondence. Prepares reports, maintains files, and performs other duties as related to administration. Acts as a department liaison or resource through knowledge of daily operations.

Overview

This position performs a wide range of administrative and staff support duties at an advanced complexity level. Coordinates special projects for a department, including reporting, budget monitoring, and developing timelines and meeting agendas. Enhance workflow by assisting with documentation, communication, and scheduling. Interfaces with all levels of leadership and associates within assigned business units and may have direct client contact. Receives and responds to correspondence. Prepares reports, maintains files, and performs other duties as related to administration. Acts as a department liaison or resource through knowledge of daily operations.

Responsibilities & Qualifications

Duties & Responsibilities:

• Support - Responsible for proactive administrative, logistical, and technical support, assessing and resolving issues that affect daily operations. Ensures functionality and accessibility of office equipment, supplies, and facilities. Coordinates special projects and acts as a department representative within the Bank.
• Documentation - Prepares and maintains a variety of records, performing activities including faxing, copying, and filing. Provides complex reporting and data management to track key department factors, identifying discrepancies and trends. May create presentations or other items to assist in business goals.
• Scheduling - Maintains department calendars and schedules. Coordinates meetings, travel plans, and other events effectively, arranging all necessary logistics and materials.
• Communication - Collaborates successfully with management and associates in completion of daily administration duties. Maintains open and positive communication when receiving, answering, and directing department correspondence.

Position Specific Skills

• Customer service skills
• Communication (Written and Verbal)
• Detail oriented
• Organization skills
• Office Administration
• Event Coordination

Qualifications

• Minimum Required Education and Experience: Bachelor's Degree and 3 years' experience OR High School Diploma or GED/Equivalent and 7 years' experience in System Support or Analytics
• Preferred Area of Experience: Office administration and Microsoft Office experience

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.