Senior Administrative Assistant

First Citizens; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

First Citizens Bank seeks an experienced administrative support professional to handle a broad range of duties with advanced complexity. The role entails coordinating special projects, reporting, budget monitoring, and scheduling across departments in a fast-paced environment.

Responsibilities include ensuring office operations run smoothly, delivering complex reporting and data management, and maintaining communications with leadership and associates.

Qualifications

• Bachelor's degree plus 3 years' experience in System Support or Analytics.
• Or High School Diploma or GED/Equivalent with 7 years' experience in System Support or Analytics.
• Preferred: Office administration and Microsoft Office experience.

Responsibilities

• Provide proactive administrative, logistical, and technical support to daily operations.
• Prepare reports, manage data, and track department factors for discrepancies and trends.
• Maintain department calendars, schedule meetings, travel plans, and events.
• Collaborate with management and staff to complete daily administration duties and ensure clear communication.
• Act as department liaison, supporting documentation and coordination across units.

Skills

Customer service

Written comm

Verbal comm

Detail oriented

Organization

Office administration

Event coordination

Education

Bachelor's degree + 3 yrs exp in System Support or Analytics

High School Diploma or GED + 7 yrs exp in System Support or Analytics

Job description

Overview

This position performs a wide range of administrative and staff support duties at an advanced complexity level. Coordinates special projects for a department, including reporting, budget monitoring, and developing timelines and meeting agendas. Enhance workflow by assisting with documentation, communication, and scheduling. Interfaces with all levels of leadership and associates within assigned business units and may have direct client contact. Receives and responds to correspondence. Prepares reports, maintains files, and performs other duties as related to administration. Acts as a department liaison or resource through knowledge of daily operations.

Responsibilities & Qualifications

Duties & Responsibilities: Support - Responsible for proactive administrative, logistical, and technical support, assessing and resolving issues that affect daily operations. Ensures functionality and accessibility of office equipment, supplies, and facilities. Coordinates special projects and acts as a department representative within the Bank.

Documentation: Prepares and maintains a variety of records, performing activities including faxing, copying, and filing. Provides complex reporting and data management to track key department factors, identifying discrepancies and trends. May create presentations or other items to assist in business goals.

Scheduling: Maintains department calendars and schedules. Coordinates meetings, travel plans, and other events effectively, arranging all necessary logistics and materials.

Communication: Collaborates successfully with management and associates in completion of daily administration duties. Maintains open and positive communication when receiving, answering, and directing department correspondence.

Position Specific Skills:

• Customer service skills


• Communication (Written and Verbal)


• Detail oriented


• Organization skills


• Office Administration


• Event Coordination

Qualifications:

Minimum Required Education and Experience: Bachelor's Degree and 3 years' experience OR High School Diploma or GED/Equivalent and 7 years' experience in System Support or Analytics

Preferred Area of Experience: Office administration and Microsoft Office experience

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.