Senior Activities Guide & Training Lead

Montage International; Bluffton (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Montage International in Bluffton, SC seeks a Lead Activities Specialist to oversee the Activities Department and mentor Attendants, delivering exceptional guest experiences across Duffy Boat Tours, cycling tours, architecture tours, archery, and naturalist programs.

You will lead onboarding and ongoing development, ensure safety, manage equipment, and drive new recreational offerings to enhance guest satisfaction and revenue.

Qualifications

• Minimum of 2 years of experience in outdoor recreation, guiding, hospitality, tourism, or a related field.
• Experience leading tours, instructing activities, or training team members preferred.
• Strong passion for guest service and creating memorable experiences.
• Ability to work collaboratively with managers, supervisors, and other resort departments.
• Assist management with scheduling, staffing recommendations, and operational planning for tours, activities, and special events.
• Excellent verbal communication, presentation, and instructional skills.
• Must be able to speak, read, and understand the primary language(s) used in the workplace.
• CPR/First Aid certification preferred or ability to obtain certification within a designated timeframe.

Responsibilities

• Demonstrate expert knowledge of Palmetto Bluff, the Lowcountry ecosystem, the May River estuary, Gullah Geechee culture and history, local wildlife, landscapes, and outdoor recreation practices.
• Serve as the lead guide for a variety of recreational activities including Duffy Boat Tours, cycling tours, architecture tours, archery instruction, support naturalist programs, and specialty experiences.
• Lead the onboarding, training, coaching, and development of Activities Attendants and Compass Associates.
• Ensure associates are properly trained and confident in leading tours, operating equipment, interacting with guests, and adhering to all safety standards.
• Assist, mentor, and train team members in guest service standards, safety procedures, activity operations, and equipment management.
• Lead ongoing development efforts to ensure team members are knowledgeable, confident, and capable of independently leading activities and tours.
• Assist with the daily operation, maintenance, and rental of recreational equipment.
• Provide exceptional service to members and guests by assisting with activity reservations, equipment rentals, equipment repairs, and operational needs.
• Research, develop, and implement new recreational programs and experiences that enhance the guest experience and generate revenue.
• Assist with the planning and execution of special events, holiday programming, children's activities, and year-round experiences.
• Ensure all activities are conducted safely and in accordance with company policies, procedures, and risk management standards.
• Maintain a clean, organized, and professional work environment.
• Act as a departmental leader by promoting teamwork, accountability, and Montage standards of excellence.
• Serve as a role model for service, professionalism, communication, and operational execution within the department.

Skills

Outdoor recreation

Guest service

Leadership

Communication

Training

Team mentoring

Tools

CPR/First Aid (certification)

Job description

Montage International in Bluffton, SC seeks a Lead Activities Specialist to oversee the Activities Department and mentor Attendants, delivering exceptional guest experiences across Duffy Boat Tours, cycling tours, architecture tours, archery, and naturalist programs.

You will lead onboarding and ongoing development, ensure safety, manage equipment, and drive new recreational offerings to enhance guest satisfaction and revenue.