Senior Activation & Client Success Manager

84.51 Centre; Cincinnati, Chicago (OH, IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

84.51° is seeking a Senior Client Success Manager - Activation in the United States to partner with key CPG clients, guiding holistic growth across Media and Incentives. You will use Kroger Precision Marketing knowledge to craft activation strategies and drive data-driven recommendations.

Collaborate with Sales, Lead Account Managers, Media and Insights Specialists, and Campaign Operations to ensure flawless activation from pre-sale to post-campaign optimization.

Qualifications

• 4–5+ years in media, incentives, account management, business development or related digital marketing roles.
• Proven ability to build and maintain relationships with internal and external stakeholders.
• Strong strategic thinking with data insights to drive performance.
• Experience managing integrated media or incentive-based campaigns; CPG or retail media preferred.
• Exceptional communication, presentation, storytelling, and client-facing skills.

Responsibilities

• Serve as a strategic partner to a portfolio of CPG clients, driving holistic growth across Media and Incentives.
• Leverage Kroger Precision Marketing products, incentive capabilities and activation workflows to deliver data-driven recommendations.
• Lead client communications including status calls, planning discussions and performance reviews.
• Translate client goals into strategic activation plans across Media and Incentives.
• Manage activation lifecycle: kickoffs, timelines, trafficking inputs, optimization, reporting, and invoicing.
• Monitor pacing, troubleshoot performance issues and recommend optimizations to hit KPIs.
• Identify opportunities to cross-sell and upsell Media and Incentives solutions.

Skills

Client relationships

Strategic thinking

Data-driven insights

Campaign management

Communication

Project management

Attention to detail

Cross-functional collaboration

Job description

84.51° is seeking a Senior Client Success Manager - Activation in the United States to partner with key CPG clients, guiding holistic growth across Media and Incentives. You will use Kroger Precision Marketing knowledge to craft activation strategies and drive data-driven recommendations.

Collaborate with Sales, Lead Account Managers, Media and Insights Specialists, and Campaign Operations to ensure flawless activation from pre-sale to post-campaign optimization.