Senior Account Specialist

S&A Group; Gulfport (MS); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Structured training

Performance-based compensation

Bonus opportunities

Job summary

S&A Group is seeking a Senior Account Specialist in Mississippi to support prospective and existing clients by phone, explain options, and resolve account inquiries. The role includes structured training, performance-based compensation, and growth opportunities, with the expectation to maintain professional client experiences throughout the process.

The team emphasizes accountability, consistency, and professional development, offering pathways for long-term success within a supportive

Qualifications

• Experience in telesales or customer-facing roles.
• Strong verbal communication and interpersonal skills.
• Organized, dependable and detail-oriented.

Responsibilities

• Communicate with prospective and current clients by phone.
• Explain service and benefit options clearly and professionally.
• Assist clients with account-related inquiries, updates, and billing concerns.
• Recommend suitable solutions based on client needs.
• Accurately document client interactions and maintain records.
• Follow company procedures, workflows, and communication standards.

Skills

Telesales

Customer service

Account management

Phone skills

Communication

Organized

Education

HS diploma or GED

Job description

S&A Group | Mississippi Residents Only

S&A Group is growing its team and seeking qualified professionals for the Senior Account Specialist role. This is an opportunity supporting prospective and existing clients through phone-based communication and account assistance. This role involves speaking with individuals who have requested information about our services, answering questions, explaining available options, and ensuring a professional client experience throughout the process.

This opportunity offers structured training and systems, performance-based compensation, and opportunities for professional growth.

About S&A Group

S&A Group is committed to providing a professional and supportive environment where team members are equipped with the resources, structure, and leadership needed for long‑term success. We value accountability, consistency, and professional development while creating opportunities for both personal and career growth.

Compensation

• $50,000–$65,000+ annually (performance-based)
• Additional bonus opportunities available
• Performance based company trips

Key Responsibilities

• Communicate with prospective and current clients by phone
• Explain service and benefit options clearly and professionally
• Assist clients with account‑related inquiries, updates, and billing concerns
• Recommend suitable solutions based on client needs
• Accurately document client interactions and maintain records
• Follow company procedures, workflows, and communication standards

Qualifications

• Experience in telesales, customer service, account management, or client support preferred
• Strong communication, interpersonal, and phone skills
• Organized, dependable, and detail‑oriented
• Must have access to a laptop/computer, reliable internet connection, and a quiet workspace
• High school diploma or GED required

Why Join Our Team?

At S&A Group, we believe strong teams are built through support, professionalism, and shared success. We are dedicated to fostering a positive work environment that encourages growth, recognises performance, and values the contributions of every team member.