Senior Account & Project Manager

Need Pastel; Los Angeles (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Need Pastel is seeking a Senior Project + Account Manager to own day-to-day client relationships and keep complex creative projects moving from kickoff through delivery.

This true hybrid role requires someone who can run client calls and manage a project timeline, with real agency experience in a fast-paced environment. You should be sharp, extremely organized, and great at retaining details and building strong client relationships.

Qualifications

• 3–5+ years of agency experience in project or account management.
• Experience at a creative, advertising, marketing, social, experiential, or similar agency.
• Strong understanding of agency timelines, milestones, dependencies, approvals, scopes, and deliverables.
• Exceptionally organized with strong attention to detail.
• Sharp, quick-thinking, and able to retain a lot of information across multiple accounts.
• Strong follow-through—you don't need repeated reminders.
• Naturally proactive and always thinking a few steps ahead.
• Confident, polished, and personable with clients.
• Able to turn vague client feedback into actionable direction for internal teams.
• Comfortable professionally pushing back on clients when necessary.
• Able to manage multiple projects without losing track of the details.
• Calm and solutions-oriented when priorities change.
• Comfortable holding people accountable.
• Strong written and verbal communication.
• Experience with Monday.com or similar project management platforms.

Responsibilities

• Manage multiple client accounts and projects from kickoff through completion.
• Build and own project timelines, milestones, dependencies, deliverables, and deadlines.
• Serve as a day-to-day point of contact for clients.
• Lead client calls, project kickoffs, internal check-ins, and status meetings.
• Turn client conversations and feedback into clear internal action items.
• Keep track of decisions, requests, approvals, feedback, and follow-ups.
• Coordinate across creative, social, influencer, experiential, and production teams.
• Keep Monday.com accurate and up to date with owners, deadlines, next steps, and project status.
• Send clear meeting recaps and make sure every action item has an owner and deadline.
• Manage client expectations around timelines, feedback, approvals, and deliverables.
• Identify out-of-scope requests before additional work is promised.
• Follow up with internal teams and hold owners accountable.
• Flag risks, missing information, and potential delays before they become problems.
• Keep leadership informed of account health, project health, priorities, and blockers.
• Help improve agency processes and workflows as we grow.

Skills

Agency experience

Organization

Client communication

Project management

Monday.com experience

Tools

Monday.com

Job description

Need Pastel is looking for a Senior Project + Account Manager to own the day-to-day management of client relationships and keep complex creative projects moving from kickoff through delivery.

This is a true hybrid role. We need someone who is equally comfortable running a client call and running a project timeline.

We're looking for someone with real agency experience who understands the pace, pressure, and moving pieces that come with managing multiple clients and creative workstreams at once.

You should be sharp, extremely organized, quick on your feet, and great at retaining details. You remember what was discussed, catch things others miss, connect the dots across conversations, and don't need to be reminded repeatedly.

You also have great people skills. You're confident without being stiff, bring good energy to a room, and are someone clients and coworkers genuinely enjoy working with.

Most importantly, you don't need to be chased. You anticipate what's coming, follow up without being asked, document important details, and know where your accounts and projects stand.

What You'll Own

• Manage multiple client accounts and projects from kickoff through completion
• Build and own project timelines, milestones, dependencies, deliverables, and deadlines
• Serve as a day-to-day point of contact for clients
• Lead client calls, project kickoffs, internal check-ins, and status meetings
• Turn client conversations and feedback into clear internal action items
• Keep track of decisions, requests, approvals, feedback, and follow-ups
• Coordinate across creative, social, influencer, experiential, and production teams
• Keep Monday.com accurate and up to date with owners, deadlines, next steps, and project status
• Send clear meeting recaps and make sure every action item has an owner and deadline
• Manage client expectations around timelines, feedback, approvals, and deliverables
• Identify out-of-scope requests before additional work is promised
• Follow up with internal teams and hold owners accountable
• Flag risks, missing information, and potential delays before they become problems
• Keep leadership informed of account health, project health, priorities, and blockers
• Help improve agency processes and workflows as we grow

What We're Looking For

• 3–5+ years of agency experience in project management, account management, or a hybrid role
• Experience at a creative, advertising, marketing, social, experiential, or similar agency
• Strong understanding of agency timelines, milestones, dependencies, approvals, scopes, and deliverables
• Exceptionally organized with strong attention to detail
• Sharp, quick-thinking, and able to retain a lot of information across multiple accounts
• Strong follow-through—you don't need repeated reminders
• Naturally proactive and always thinking a few steps ahead
• Confident, polished, and personable with clients
• Able to turn vague client feedback into actionable direction for internal teams
• Comfortable professionally pushing back on clients when necessary
• Able to manage multiple projects without losing track of the details
• Calm and solutions-oriented when priorities change
• Comfortable holding people accountable
• Strong written and verbal communication
• Experience with Monday.com or similar project management platforms

You’ll Be Great at This Role If...

You're the person who leaves a meeting already thinking about what happens next.

You remember the small detail a client mentioned two weeks ago—and understand why it matters today.

You take great notes and build systems because you know being organized isn't about relying on memory alone.

You can jump from a client conversation to an internal creative review to a production timeline without losing the thread.

You know when to say yes, when to push back, and when to check internally before promising something.

Clients trust you. Your internal team likes working with you. And leadership doesn't have to chase you for answers.

• When someone asks, "Where are we on this?" you already know.