You are a proactive, confident account leader who builds trusted relationships with clients and coworkers alike. You keep projects moving, teams aligned, and business goals front and center while championing great creative work.
You're more than a box-checker or order-taker. You ask smart questions, think beyond the immediate request, and look for opportunities to make the work stronger. You anticipate needs, identify potential challenges, and bring solutions to the table. You communicate with confidence, navigate challenges with poise, and know when to solve independently and when to bring in senior leadership.
What You'll Do
- Own day-to-day client relationships, building trust and developing a deep understanding of their business, goals, and challenges.
- Lead projects from kickoff through completion, keeping teams aligned and work on strategy, on time and on budget.
- Translate client needs and feedback into clear, actionable direction for internal teams and agency partners.
- Think beyond the client ask, bringing strategic thinking, recommendations, and solutions to the table.
- Anticipate client needs, project challenges, and potential roadblocks before they become issues.
- Manage client expectations, priorities and feedback with confidence, including knowing when to question, push back, or elevate.
- Lead cross-functional collaboration across creative, strategy, media, digital, production and, external partners.
- Manage project scopes, estimates, budgets, hours, and billing, proactively flagging potential issues.
- Lead client meetings and present agency thinking and recommendations with confidence and clarity.
- Identify opportunities to strengthen client relationships and grow the agency partnership.
- Take ownership, solve problems proactively, and jump in wherever needed to help the team deliver great work.
What You've Done
- Bachelor's degree in advertising, marketing, business, communications, PR or a related field.
- 4-6+ years of marketing or advertising experience, with agency experience strongly preferred.
- Experience managing client relationships, integrated marketing projects, and cross-functional teams.
- Strong organizational, problem-solving, communication, and presentation skills with the ability to manage multiple priorities.
- Experience managing project scopes, budgets, and timelines in a fast-paced, collaborative environment.
- Experience working with brand social media across content planning, execution and client management.