Senior Account Manager - Mid-Market

Zip Pay; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a Senior Account Manager, where you'll cultivate relationships with mid-market merchants and drive growth through innovative solutions. This remote-first role allows you to work from anywhere in the US, with the option to collaborate in our vibrant NYC office. You'll leverage your experience in account management and sales to enhance client performance and influence product innovation. With a supportive team and a culture that values empowerment and diversity, you can make a significant impact while enjoying a flexible work environment and competitive compensation.

Benefits

Flexible working culture

Incentive programs

20 days PTO

Generous paid parental leave

100% employer covered insurance

Learning and wellness subscription stipend

Company-sponsored 401k match

Qualifications

• 5+ years managing mid-market accounts in fintech or e-commerce.
• Strong sales skills with a history of exceeding targets.

Responsibilities

• Grow mid-market merchant relationships and optimize performance.
• Develop tailored solutions and run Quarterly Business Reviews.

Skills

Account Management

Sales Acumen

Cross-Selling

Consultative Sales Skills

Client Engagement

Education

Bachelor's Degree

Job description

• 5+ years of experience managing mid-market accounts with 3+ years experience managing mid-market accounts within fintech, e-commerce, payments, or BNPL
• Seasoned Account Manager with experience driving growth for mid-market retailers by offering strategic insights, personalized solutions, cross selling/up selling products
• Remote-first opportunity for US-based employees with the option to work in-person out of our NYC office

Start your adventure with Zip

As a Senior Account Manager, you will grow our mid-market merchant relationships, focusing on strategic account development and performance optimization. You will act as a partner to our clients, increasing their sales and expanding their market share by optimizing their checkout performance through our proprietary buy now, pay later (BNPL) technology that provides access to our unique consumer base.

You’ll also contribute to the broader Zip growth strategy by understanding evolving merchant goals and conveying merchant insights that, ultimately, increase transaction volumes and influence product innovation. With our focus on data and innovation, you’ll have the support of cross-functional teams to help craft these compelling internal and external narratives that will make a lasting impact to both our merchants and Zip.

Interesting problems you’ll get to solve

• Developing deep relationships with key decision makers to understand their goals, ultimately influencing decision making through solving their business issues, delivering increased sales, and increasing market share
• Cross selling solutions that deliver mutually beneficial value to both merchants and Zip
• Crafting tailored solutions for merchants and articulating product enhancements internally, ensuring our BNPL offerings meet evolving market needs
• Structuring marketing campaigns that increase client market share and drive new consumers to the merchant and Zip
• Running effective Quarterly Business Reviews to evaluate performance, share insights, and ensure alignment between merchant and Zip growth objectives
• Managing the renewal process for long-term contracts with key mid-market partners, focusing on securing mutually beneficial terms that promote continued growth and increased engagement with Zip’s BNPL solutions

What You’ll Bring To The Team

• 5+ years of experience in account management, working with complex mid-market solutions in the financial services, payments, eCommerce, or technology sectors
• A track record of managing large-scale mid-market accounts, optimizing revenue streams, and driving strategic growth through high-touch client engagement and cross-functional collaboration
• Strong sales acumen with a proven history of successful upselling and cross-selling
• Proven consultative sales skills with a multi-year history of exceeding performance targets
• The ability to thrive in a matrixed environment, working across departments and influencing all organizational levels
• Our core values resonate with you: Customer First, Own It, Stronger Together, and Change the Game

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Midtown office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $110,000 - $130,000 USD. In addition, you will be eligible for a commission of equal value to the base pay range, making on-target earnings (OTE) a range of $130,000 to $160,000. This range reflects our US national compensation band. Additional premium percentages may apply based on our tiered premium location-based strategy.Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms Zip participates in the federal government’s E-Verify program

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