Senior Account Manager, Managed Care

Brown & Brown, Inc.; Michigan; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Life Insurance

Disability Insurance

Employee Stock Program

Education assistance

Job summary

Brown & Brown Risk Solutions is seeking a Senior Account Manager to act as the primary day-to-day relationship manager for assigned clients, ensuring successful execution of service plans and renewal strategies. You will coordinate internal resources, provide consultative guidance, and help drive client retention and growth.

Responsibilities include leading renewal activities, preparing proposals and stewardship reports, and mentoring Risk Analysts while maintaining licensing and staying current

Qualifications

• Bachelor's degree or equivalent experience.
• Strong relationship management and communication skills.
• Ability to manage multiple client accounts and priorities.

Responsibilities

• Serve as primary day-to-day relationship manager for assigned clients.
• Lead renewal planning, service execution, and client communications.
• Coordinate internal resources to ensure on-time, accurate client deliverables.
• Consult with clients on risk management strategies and program objectives.
• Analyze client exposures and claims trends to support recommendations.
• Prepare client-facing proposals, service plans, and renewal presentations.
• Mentor junior analysts and stay informed on industry trends.

Skills

Relationship management

Communication

Consultative skills

Multi-client handling

Education

Bachelor's degree or equivalent experience

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown Risk Solutions is looking for a Senior Account Manager to join the team. The Senior Account Manager will serves as the primary day-to-day relationship manager for assigned clients and is accountable for the successful execution of service plans, renewal strategies, and client deliverables. This role coordinates internal resources, provides consultative guidance, and ensures client needs are addressed while supporting client retention and growth objectives.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring consistent, responsive, and high-quality service delivery.
• Lead day-to-day account management activities, including renewal planning, service execution, and client communications.
• Coordinate internal resources, including Risk Analysts, Senior Risk Analysts, brokers, and carrier partners, to ensure client deliverables are completed accurately and on time.
• Consult with clients regarding risk management strategies, coverage needs, service plans, and program objectives.
• Analyze client exposures, claims trends, and risk information to support recommendations and strategic planning.
• Lead renewal activities, including gathering underwriting information, developing timelines, coordinating marketing efforts, and presenting recommendations.
• Prepare and deliver client-facing proposals, service plans, stewardship reports, and renewal presentations.
• Identify opportunities to improve client outcomes and support account retention and growth initiatives.
• Mentor and support Risk Analysts and Senior Risk Analysts by providing guidance, feedback, and developmental assistance.
• Maintain required licensing and stay informed regarding industry trends and market developments.
• Maintain confidentiality and adhere to company policies and procedures.
• Other duties as assigned.

Qualifications

• Bachelor's degree or equivalent experience.
• 4-7 years of commercial insurance, brokerage, or risk advisory experience.
• Active state insurance license(s), or ability to obtain and maintain licenses.
• Strong relationship management, communication, and consultative skills.
• Demonstrated ability to manage multiple client accounts and competing priorities.
• Professional designations (CPCU, ARM) preferred.

Compensation & Perks

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Discretionary time off
• Generous benefits package: health, dental, vision, etc.
• Employee Stock Program
• Education Assistance Program – tuition reimbursement, student loan repayment assistance, etc.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself". We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Company Culture

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates - not employees, and leaders - not managers. Everything we do is about the greater "WE"—never "me". While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.