Senior Account Manager – Large Moves & People Leadership

Corovan; San Francisco (CA); On-site; USD 72,000 - 82,000; Full time

Job summary

Corovan seeks an Account Manager II in the San Francisco area to manage large-scale moves and install projects for commercial customers. Responsibilities include staffing, coordinating with project managers, and leading a team up to 60 direct reports.

The role emphasizes safety, policy compliance, and customer satisfaction. You'll lead the billing team, drive Six Sigma initiatives, and develop leadership within the department while collaborating with HR and operations to maintain high morale and

Qualifications

• BA/BS in Project Management or Business Administration or related field.
• Strong supervisory or managerial skills to lead a Transportation team.
• Advanced MS Excel knowledge.
• Proven ability to manage multiple priorities and teams.

Responsibilities

• Obtain and review work assignments from onsite Project Manager & Administrative staffs.
• Ensure all projects and work orders are staffed properly.
• Review daily, weekly, and monthly work orders and projects with Transportation Manager, on site security, facilities and any other vendors involved.
• Responsible for scheduling security guards where needed.
• Attend weekly review with customers, facilities, and securities.
• Develop best practices and resolve issues reported.
• Develop and maintain customer’s onsite requirements for policies, procedures, safety, and securities.
• Ensure all assigned onsite personnel are properly trained regarding customer’s policies, procedures, safety, and securities.
• Responsible to report all violations of company policies and customer’s requirements.
• Responsible to collect and report required data for customer’s KPI for quarterly business reviews.
• Attend weekly transportation coordination meeting with Operations Management.
• Train employees in different roles, such as coordinators. May have up to 60 direct reports for the large size customer.
• Approves recommendations for staff recruitment, selection, promotion, advancement, corrective action, and terminations.
• Lead the billing team of both direct and indirect reports to perform daily functions of billing and cash applications.
• Provide supervisory coaching and guidance to the Transportation team.
• Develop performance standards to measure and give feedback to each employee and provide annual performance reviews to each team member including providing any necessary coaching and counseling.
• To hire, train, schedule, support, review, and coach employees directly accountable to his/her/their position and to maintain the highest possible level of employee morale and department productivity.
• Manage timekeeping system approvals to ensure payroll and timesheets are accurate for their direct reports and manage exceptions.
• Organizes and oversees the schedules of employees.
• Partners with Human Resources to handle discipline and termination of employees in accordance with company policy.
• Update monthly department goals Act as a catalyst for change and improvement in performance and quality utilizing Six Sigma methodology.
• Provide leadership to the team and set a culture of engaging and respecting employees.
• Act as point contact person for all accounting escalation issues and resolve them in a timely manner.
• Maintain excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships.
• Participate and lead Six Sigma projects, as required to improve processes and efficiencies.
• Determine the training needs of team and may provide training.
• Accountable for the management and development of the leadership team.
• Promote Corovan’s Mission and Vision Statements.
• Continuously promotes compliance with company policies and procedures.
• Ensure interactions with staff and customers are professional at all times to promote company’s values and expectations.
• Proactively engage team to promote a positive work environment, by developing and implementing engagement plans to retain high-performing employees.
• Aligning the culture of the department with the overall company strategy and structure.
• Ensure the highest standards of safety, productivity and customer service are exceedingly daily.
• Other duties to meet business needs and requirements as assigned.

Skills

Customer service

Teamwork

Managerial

Organization skills

Interpersonal skills

Language skills

Mathematical skills

Reasoning ability

Communication skills

Education

BA/BS in Project Management or Business Administration

Tools

Microsoft Excel

Job description

Corovan seeks an Account Manager II in the San Francisco area to manage large-scale moves and install projects for commercial customers. Responsibilities include staffing, coordinating with project managers, and leading a team up to 60 direct reports.

The role emphasizes safety, policy compliance, and customer satisfaction. You'll lead the billing team, drive Six Sigma initiatives, and develop leadership within the department while collaborating with HR and operations to maintain high morale and