Landscape Account Manager: Growth & Client Success

BrightView Landscapes; Ocala (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer contributions

6 to 9 company paid holidays per year

Paid time off for vacation and/or sick

Tuition reimbursement

Variable pay opportunities

Job summary

BrightView Landscapes Florida is seeking an Account Manager to be the primary contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Responsibilities include identifying opportunities to upsell services, developing accurate estimates, delivering timely bid proposals, and maintaining CRM records while ensuring safety and branch financial

Qualifications

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry.
• minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify and pursue opportunities to sell ancillary services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate the resolution of client concerns or issues
• Ensure timely account renewals within the assigned client portfolio
• Proactively assess and address site enhancement needs during visits
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
• Schedule regular site visits with the Operations Manager for quality reviews
• Support hiring, training, and coaching of field crews for the assigned portfolio
• Promote and enforce safety policies and procedures
• Ensure branch financial goals are met by maintaining acceptable gross margins
• Assist the Branch Manager in overall leadership of the branch
• Maintain proper account documentation and notes in the CRM system
• Monitor and maintain satisfactory accounts receivable levels
• Coordinate with the Branch Administrator to keep client records current
• Perform additional duties as assigned by the Branch Manager

Skills

Communication skills

Leadership

Teamwork

Customer-focused service

Education

Associate’s or Bachelor’s degree in a business-related field

Tools

CRM system

Job description

BrightView Landscapes Florida is seeking an Account Manager to be the primary contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Responsibilities include identifying opportunities to upsell services, developing accurate estimates, delivering timely bid proposals, and maintaining CRM records while ensuring safety and branch financial