Senior Account Manager, Commercial Lines (Remote)

Insurance Office of America; Clint (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid holidays

Career growth

Job summary

Insurance Office of America is seeking a Senior Account Manager specialized in Commercial Lines to manage an assigned book of business, ensure retention, and support new growth. You will coordinate daily admin tasks, resolve complex issues, and serve as a subject matter expert for the team.

The role emphasizes technical competence, policy management, renewals, and proactive service delivery, with a focus on accuracy and timely communications across the account team.

Qualifications

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Analytical thinking

Problem-solving

Decision making

Communication skills

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Manager specialized in Commercial Lines to manage an assigned book of business, ensure retention, and support new growth. You will coordinate daily admin tasks, resolve complex issues, and serve as a subject matter expert for the team.

The role emphasizes technical competence, policy management, renewals, and proactive service delivery, with a focus on accuracy and timely communications across the account team.