Senior Account Manager - Commercial Insurance (Remote)

Insurance Office of America; Cairo (GA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and sick time

Career growth and progression

Supportive culture

Job summary

Insurance Office of America is seeking a Senior Account Manager - Commercial Lines to manage an assigned book of business, ensuring retention and new business growth. You will coordinate day-to-day administrative and customer service activities, resolve complex issues, and serve as a subject matter expert for the account management team.

The role emphasizes technical competence, team leadership, and proactive service delivery.

Qualifications

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent)

Responsibilities

• Technical Competence: Maintain a high degree of technical competence and industry expertise.
• Team Leadership: Direct daily activities and workflow of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Account management

Analytical thinking

Customer service

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking a Senior Account Manager - Commercial Lines to manage an assigned book of business, ensuring retention and new business growth. You will coordinate day-to-day administrative and customer service activities, resolve complex issues, and serve as a subject matter expert for the account management team.

The role emphasizes technical competence, team leadership, and proactive service delivery.