Senior Account Manager, Client Success

Visa Hunt; United States; On-site; USD 90,000 - 117,000; Full time

Job summary

Labcorp, a global leader in laboratory services, seeks a Senior Account Manager for the Gaps in Care team. This remote role focuses on retaining complex client relationships and identifying growth opportunities within the book of business.

Responsibilities include cross-functional collaboration, proactive account management, and clear articulation of client goals to internal teams. Travel up to 20% may be required.

Qualifications

• Bachelors degree required and 6 years of experience managing complex health plan customers.
• Experience with quality performance programs and healthcare metrics is a plus.
• Ability to develop strategies and drive client outcomes with internal teams.

Responsibilities

• Maintain and enhance client relationships by aligning client and internal objectives.
• Identify growth opportunities by understanding client initiatives and solutioning for outcomes.
• Retain and satisfy clients, addressing needs and pain points related to quality performance.
• Serve as a consultative partner to enterprise clients, planning for growth within accounts.
• Communicate goals clearly to internal teams and drive delivery on objectives.
• Manage an enterprise book of business with timely strategic conversations.

Skills

Client relationship management

Strategic planning

Presentation skills

Analytical problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Senior Account Manager, Strategic Payer Initiatives

Labcorp is seeking a remote Senior Account Manager to join our Gaps in Care team.

Schedule: Monday -Friday, EST

Responsibilities

• Maintain and enhance client relationships with existing customers by creating strategies with emphasis on supporting client and internal business objectives.
• Identify expansion and portfolio performance improvement opportunities by understanding client strategic initiatives and solutioning for quality improvement and health outcomes.
• Accountable for client retention and satisfaction, understanding client needs, objectives, and pain points related to quality performance and gaps in care solutions.
• Operate as a consultative partner to enterprise clients, creating plans to successfully retain and grow our impact in alignment with client goals.
• Clear articulation of client goals to internal audiences, serving as the quarterback for the delivery on those goals.
• Proactive management of enterprise accounts and initiation of strategic discovery conversations to identify growth opportunities within assigned book of business.
• Collaborate cross- functionally to ensure successful service delivery of services.
• Demonstrate accountability with a clear understanding of contractual obligations, service level agreements, and key performance indicators to optimize client relationships and deliver exceptional service.
• Exhibit excellence and influence with a broad set of internal and external stakeholders to arrive at mutually agreeable solutions to complex problems. Own and drive recommendations to ensure success.
• Maintain internal reporting and documentation requirements in Salesforce and applicable areas.
• Successfully build and execute an annual retention plan. Provide timely and accurate forecasts of book of business revenue according to program, timeline and value.
• Lead training for other teams to educate on programs and provide market updates.
• Act with courage in providing recommendations to optimize ways of working together and outlining strategies to work smarter.

Minimum Qualifications

• Bachelors degree
• 6 years experience managing complex health plan customers and successfully growing and retaining accounts.

Additional Job Standards

• Strong understanding of quality performance programs including HEDIS, Medicare Stars, NCQA, and other quality ratings systems.
• Experience using Salesforce tools such as Salesforce.com.
• Ability to prioritize and manage multiple tasks, creatively solve problems, and elevate obstacles as needed.
• Strong executive presence with excellent written and verbal presentation skills.
• Strong interpersonal skills with the ability to form relationships with decision makers and influencers at all levels within the organization.
• Analytical and problem-solving skills to influence, negotiate and close deals successfully while maintaining a high level of customer satisfaction and retention.
• Serve as a team resource and thought leader for developing creative solutions internally and externally.
• Skilled individual contributor and collaborator who works to win as a team through inclusion and bring continued improvements within the organization.

Ad hoc travel as needed, up to 20% of the time.

The Strategic Payer Initiatives team is looking for a dynamic, self-motivated, and engaging Senior Account Manager to carry out our company's mission and shape opportunities for continued growth and retention. The Senior Account Manager is a seasoned client success professional who thrives working as a team in a fast-paced environment.

This position will drive results by taking ownership of retaining complex client relationships while skillfully identifying growth opportunities within their assigned book of business. The successful candidate will be a self-starter with a growth mindset focused on implementing strategic solutions and strong client advocacy

Application Window Closes: 08/07/2026

Pay Range: $90,000.00 - $117,000.00

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certification