Senior Account Manager

Inclusively Remote; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Foundation is an AI visibility marketing agency focused on pipeline growth for mid-market and enterprise B2B tech and SaaS. We’re hiring a Senior Account Manager to join our Client Services team and own a portfolio of enterprise accounts, lead client meetings, and coordinate cross-functional teams to ensure deliverables are completed on time and on budget.

You will track deadlines, budgets, and client KPIs, support handoffs, and ensure client feedback is captured smoothly.

Qualifications

• Experience with B2B SaaS or complex client structures.
• Proven ability to lead client calls and internal project check-ins.
• Comfortable in remote, async work environments with structured processes.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage a portfolio of enterprise accounts as the main contact.
• Lead client meetings, share updates, and align stakeholders.
• Coordinate internal teams to meet deadlines and budgets.
• Track deadlines, budgets, and client KPIs using internal systems.
• Support content and strategy handoffs by owning timelines and task flows.
• Ensure client feedback and approvals are captured and integrated smoothly.
• Proactively flag risks, delays, or misalignments to internal leaders.
• Identify and initiate upsell or expansion conversations where appropriate.
• Maintain accurate client data, resourcing requests, and reporting details.
• Complete client NPS surveys and internal health updates on schedule.

Skills

Project management

Client communication

B2B SaaS familiarity

Stakeholder management

Tools

ClickUp

Asana

CRM tools

Job description

Foundation is an AI visibility marketing agency that drives pipeline growth for mid-market and enterprise B2B tech and SaaS companies. We help our clients generate pipeline through content engineered to distribute across LLMs, search, social, communities like Reddit, and every channel their buyers actually use.

In order to achieve our mission, we’re hiring a Senior Account Manager to join our growing Client Services team.

Key Responsibilities

• Manage a portfolio of enterprise-level accounts as the main point of contact.
• Lead client meetings, share project updates, and keep stakeholders aligned.
• Coordinate internal teams across content, strategy, and operations to ensure deliverables are completed on time, on budget, and above expectations.
• Track deadlines, budgets, and client KPIs using ClickUp and internal systems.
• Support content and strategy handoffs by owning timelines and task flows.
• Ensure client feedback and approvals are captured and integrated smoothly.
• Proactively flag risks, delays, or misalignments to internal leaders.
• Identify and initiate upsell or expansion conversations where appropriate.
• Maintain accurate client data, resourcing requests, and reporting details.
• Complete client NPS surveys and internal health updates on schedule.

Success Looks Like

• You spot issues before they become problems and communicate clearly.
• Your portfolio renews and expands consistently.
• 100% of client deliverables are completed on time.
• Clients consistently rate their experience as 8+ on NPS
• All client project data (timelines, budgets, resourcing) is up to date and accurate.

You Might Be a Fit If You…

• Value ownership and dislike chasing – you get things done on time.
• Are comfortable in client-facing roles but not driven by praise or people‑pleasing.
• Have a calm, grounded presence even in high-pressure situations.
• Thrive in remote, async work environments where structure is respected.
• Enjoy building systems, managing deadlines, and keeping details in check.
• Prefer working independently once expectations are clear.

What You Bring

• Familiarity with B2B SaaS or complex client structures.
• Proven ability to lead client calls and internal project check-ins.
• Solid project management skills and tools experience (e.g., ClickUp, Asana, or similar).
• Clear, confident communicator, both live and async.
• Comfortable working Eastern or Atlantic time zone hours.

Performance Metrics

• Book of Business: Renewal + expansion conversations initiated proactively
• Client NPS: ≥8 on 85%+ of assigned projects
• Project Delivery: 100% of deliverables completed on time
• Internal Hygiene: All project trackers and ClickUp tasks updated and closed on time

Position Details

Full-time (Monday to Friday, ~40 hours/week).

Remote – Hiring for EST timezone