Senior Account Manager

Inriver; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

inriver is seeking a Senior Account Manager to retain and grow a portfolio of customers in the SaaS space. You will build trusted advisory relationships with customer stakeholders and coordinate cross-functional teams to ensure success.

Responsibilities include growing ARR, retaining existing business while identifying opportunities, and leading proposals with a strong value proposition and effective storytelling.

Qualifications

• 5–10 years of enterprise account management or SaaS business development experience.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience using a CRM to support account planning.
• Business English required.
• University degree or equivalent.
• Excellent communication and storytelling skills.
• Strong presentation skills.
• Ability to drive knowledge sharing and collaboration.
• Curiosity to learn new things.
• Experience in writing and reporting on business plans.

Responsibilities

• Retain and grow a portfolio of Inriver customers.
• Build and maintain relationships to ensure continuation and expansion.
• Develop trusted advisory relationships with customer stakeholders.
• Serve as the point of contact for all customer matters across cross-functional teams.
• Grow committed ARR from the existing customer base.
• Retain existing business while qualifying long- and short-term opportunities.
• Collaborate with Customer Success to maximize value from Inriver solutions.
• Provide updates on Inriver capabilities and align to use cases.
• Prepare proposals, lead negotiations, and coordinate complex decisions.
• Use account planning to position Inriver for forecasting and goals.

Skills

Enterprise acct mgmt

Strategic account planning

SaaS experience

CRM usage

Business English

Communication skills

Presentation skills

Storytelling

Knowledge sharing

Curiosity to learn

Business planning

Education

University degree or equivalent

Job description

• As a Senior Account Manager, you will be responsible for the retention and growth of a portfolio of Inriver's customers
• This position will build and maintain relationships with the accounts to ensure the continuation and expansion of business and customer satisfaction
• Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level
• Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
• Responsible for growing the committed ARR from existing customer base
• Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
• Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of Inriver's solutions
• Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives
• Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting

We don't expect you to tick every single box, but for this role we do need most of the following:

• 5-10 years of experience in enterprise account management or business development in a SaaS company
• Experience with strategic account planning techniques
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
• Experience in the utilization of a CRM to support account planning
• Business English is a requirement
• University / College or equivalent degree required
• Excellent communication skills - Ability to create an effective value proposition, active listening, and storytelling
• Excellent Presentation Skills - The ability to present dynamically through story telling
• Ability to drive and increase knowledge sharing and collaborative behaviours
• A genuine curiosity to learn new things
• Experienced in writing, executing, and reporting on business plans