Senior Account Manager

inRiver inc; Chicago (IL); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

401K

Medical coverage

Dental coverage

Vision coverage

STD/LTD

Job summary

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth for a portfolio of customers. You will build trusted advisory relationships, coordinate with cross-functional teams, and grow ARR while ensuring high customer satisfaction.

Up to 25% travel to meet customers, attend events, and support onsite engagements. Ideal candidates have 5–10 years in enterprise account management or SaaS sales, with CRM experience and knowledge of PIM/DAM/MDM or broader

Qualifications

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for customer matters and coordinate with cross-functional teams to ensure success.
• Grow the committed ARR from the existing customer base.
• Retain existing business while identifying long- and short-term opportunities.
• Collaborate with the Customer Success team to maximize value for customers.

Skills

Enterprise account management

Business development

CRM experience

SaaS experience

CRM tools (e.g., Salesforce)

Education

University / College or equivalent degree

Job description

At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter.

We are now looking for a Senior Account Manager to join our team in the United States.

About the role

As a Senior Account Manager, you will be responsible for the retention and growth of a portfolio of Inriver’s customers. This position will build and maintain relationships with the accounts to ensure the continuation and expansion of business and customer satisfaction. This role requires up to 25% travel to support customer meetings, onsite engagements, industry events, and internal team gatherings.

What you’ll do

• Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
• Responsible for growing the committed ARR from existing customer base.
• Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
• Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of Inriver’s solutions.
• Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives
• Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting

What you’ll bring

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
• Experience in the utilization of a CRM to support account planning
• Business English is a requirement
• University / College or equivalent degree required

Soft Skills

• Excellent communication skills – Ability to create an effective value proposition, active listening, and storytelling
• Excellent Presentation Skills – The ability to present dynamically through story telling
• Ability to drive and increase knowledge sharing and collaborative behaviours
• A genuine curiosity to learn new things
• Experienced in writing, executing, and reporting on business plans.

COMPENSATION & BENEFITS

The estimated pay range for this role is USD $140,000.00 - $160,000 as base salary per annum + variable. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, and business needs.

All full-time US employees are eligible to participate in Inriver's comprehensive benefit package, which includes medical, dental, vision, 401K, STD and LTD.

The ideal candidate is located in one of the following states: Florida, Georgia, Illinois, Massachusetts, Minnesota, North Carolina, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, or South Carolina.