Senior Account Manager

Amur; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Amur is seeking a Senior Account Manager to contribute to the company’s sales and marketing goals in the United States. The role focuses on new business development, maintaining customer relationships, delivering quotes and proposals, and supporting lead generation through marketing initiatives.

The successful candidate will manage customer contacts, track opportunities in CRM, and assist with project coordination and customer visits to advance profitable growth.

Responsibilities

• Achieves goals and objectives for customer retention, close rates and new business volume.
• Achieves goals and objectives for gross margins and profitability of new business.
• Maintains an accurate record of customer contacts in CRM with notes to assist the sales process.
• Generates expense reports and lists of new/potential contacts in territory.
• Delivers accurate projections for anticipated new business volume.
• Responds promptly to quotes and requests from customers and prospects.
• Follows up on quotes and gathers information on upcoming work and competitive position.
• Addresses customer questions, documents conversations, and overcomes objections.
• Provides support for projects and uses analysis to diagnose issues.
• Uses technical expertise to meet customer needs for current and potential jobs.
• Contributes to promotional and marketing activities to generate leads.
• Assists with customer presentations and participates in calls or on-site visits.

Job description

The Senior Account Manager position is responsible for making a valuable contribution to the

Company's sales and marketing objectives. Key responsibilities include new business development, customer contacts, quoting/developing proposals, customer relationship management, contributing to marketing/lead generation and assisting with project management.

Key Responsibilities

• Achieves goals and objectives set for customer retention, close rates and new business volume
• Achieves goals and objectives set for gross margins and the profitability of new business

Customer Contacts

• Achieves goals and objectives set for number, type and frequency of customer contacts
• Maintains an accurate record of customer contacts in CRM system, including valuable notes to assist our sales process
• Generates accurate expense reports and lists of new and/or potential contacts in their territory

Quoting / Proposals

• Delivers accurate monthly and quarterly projections for anticipated new business volume
• Responds promptly to all quote opportunities and requests from customers and prospects
• Consistently follows up on quotes and gathers valuable information on upcoming work and Company's competitive position

Customer Relationship Management

• Effectively addresses customer questions and concerns, documents the conversations and takes appropriate action to overcome objections
• Provides support for projects and uses analysis to discover the cause and effect of specific problems
• Uses technical expertise to assist customers on meeting their needs for current and potential jobs
• Contributes to Company promotional and marketing activities to generate leads for our sales process
• Assists with customer presentations and participates with customer calls or on-site customer visits