Senior Account Manager

Eyefinity, Inc.; Northern (KY); Hybrid; USD 63,000 - 109,000; Full time

Benefits offered by this job

Bonuses and commissions

Job summary

Eyefinity, Inc. is seeking a Senior Account Manager to lead a high-impact client portfolio in the healthcare/insurance space.

This remote role emphasizes strategic account planning, growth, and retention across markets. You will serve as the primary liaison for client service and marketing projects, coordinate contracts, and collaborate with internal teams to deliver compliant, effective solutions and insightful reports for senior leadership.

Qualifications

• Bachelor’s degree or equivalent experience in business/related field.
• 4+ years of account management experience in healthcare/insurance.
• Strong organization, communication, and strategic thinking.
• Ability to adapt in an agile environment and influence senior leaders.
• Understanding of compliance and contracting processes.

Responsibilities

• Manage assigned high-impact client portfolio and strategic objectives.
• Develop account plans focusing on growth, retention, and alignment with business goals.
• Serve as the primary liaison for client service and marketing projects.
• Coordinate contracts, compliance issues, and proposal development.
• Lead client meetings and drive cross-functional collaboration to deliver solutions.
• Monitor client needs, propose creative solutions, and ensure adoption of programs.
• Translate complex reports and communicate insights to clients.

Skills

Account management

Healthcare knowledge

Stakeholder management

Senior leadership communication

Education

Bachelor’s degree in Business Administration or related field

Job description

## Senior Account ManagerApply: Remote: Remote US: Full time: Posted Yesterday: R-9973Manage assigned book of high impact, complex client business as defined by business area. Lead efforts to develop efficient and effective processes that enable the enterprise to service both the customer and company strategic initiatives. Act as expert advisor and primary liaison on client service and marketing related projects and issues. Collaborate with internal and external business partners on strategies that drive growth, retention, and strengthen client relationships and satisfaction.Develop and maintain relationships with clients to identify and understand customer goals and requirements as they relate to products and service offerings Function as primary service contact to achieve and maintain high satisfaction levels and promote client growth and retentionDevelop and manage account plans to include strategic objectives, communication, growth, and retention strategies; accounts are strategic in nature, having a significant impact on the company’s ability to progress toward its business objectives and goalsDevelop and maintain an understanding of compliance related items, such as state and/or federal regulations or mandates applicable to client base Partner with internal and external business partners to ensure compliance and provide recommendations to clients where neededLead and facilitate key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by clientDevelop and manage multiple concurrent, complex implementation plans to ensure new clients are implemented according to requirements within the specified time frame; identify non-standard client requirements that may fall outside of programs or processes and work with internal business partners to ensure compliance, as well as influence external business partners to consider alternatives when appropriateDirect client contracting and related activities (contracts, evidence of coverage, summary plan descriptions, etc.) Collaborate with internal and external business partners to identify and address complex contracting issues and ensure compliance and client needs are metManage client and member communication strategies and collateral development, including custom solutions for high impact, complex clientsServe as benefits advisor by providing consultative advice and guidance to key clients and prospects throughout the sales processWork with internal and external business partners to ensure complex client requirements are documented and that business partners involved in servicing the account understand and accept the requirementsProactively monitor clients to identify needs/issues and work with internal and external business partners to identify, explore, evaluate, and implement creative solutions to meet client requirementsIdentify and escalate client issues to the appropriate business partners and drive solutions as needed; schedule, lead, and facilitate meetings and manage task forces as needed to meet customer requirementsCoordinate product changes with Sales team and Product Marketing to meet the needs of the general marketplaceEvaluate business problems and recommend solutions that may include introducing new technology or implementing new products to company-wide usersMarket the value of programs and services to gain adoption and foster growth and retention of each accountAbility to interpret and translate complex reporting requirements and successfully position those reports to clients. Responsible for report analysis and distributionRepresent business area on assigned projects**Job Specifications***Typically has the following skills or abilities:*Bachelor’s degree in Business Administration or related field or equivalent experience4+ years of account management experienceIn-depth understanding of healthcare/insurance industry and benefits administrationStrong organization skills ensuring assigned responsibilities are self-contained and able to monitor and maintain with little assistance or guidanceAbility to develop into a subject matter expert with all products and servicesAbility to develop a strong understanding of business objectives and the business environment in order to leverage strategic solutions that foster growth, retention, and achievement of SBU and enterprise goalsWork within agile environment demonstrating a proven ability to manage change, leverage resulting efficiencies, and be a change readiness agent helping others navigate, adapt, and adopt changeSkill to target and customize communication and interpersonal skills to adapt to different audiences including internal and external senior leadership rolesProven critical thinking capabilities and ability to influence business partners For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment#LI-VISIONCARECompensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $63,000.00 - $108,675.00