SENIOR ACCOUNT MANAGER

Six Spoke Media; Los Angeles (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

Six Spoke Media in Los Angeles is seeking an experienced Account Manager to serve as the primary relationship owner for assigned accounts. In this role, you'll set program objectives, manage project timelines, and oversee activities to ensure client expectations are met.

The ideal candidate will have at least 5 years of account or project management experience, a strong customer service orientation, and proficiency in relevant software tools. Experience in a startup environment is a plus.

Qualifications

• Strong performance in Bachelor's and/or Master's degree program required.
• 5+ years of Account Management or Project management experience.
• Marketing, consulting, or client services industry experience a plus.

Responsibilities

• Serve as primary relationship owner for assigned accounts.
• Set client program objectives and project timelines.
• Project manage all responsible parties for deliverables.

Skills

Customer service orientation

Project management

Interpersonal skills

Proficiency in Word, Excel, PowerPoint

Ability to learn new tools quickly

Education

Bachelor's or Master's degree

Tools

Google Suite

Job description

Job Description

• Serve as primary relationship owner for assigned accounts, and support the Account Director on other client accounts
• Set client program objectives and project timelines as part of the start-up process
• Project manage all responsible parties for on-time, on-budget deliverables
• Communicate client requirements to analysts, strategists, copywriters, developers, and designers
• Lead client strategy review sessions, internal and external start-up meetings
• Oversee all the activities for a given account to ensure client expectations are met
• Proactively seek opportunities to improve client metrics
• Advise best practices for online marketing strategies to drive client goals/metrics
• Analyze the effectiveness of client programs, and recommend improvements or additional services as appropriate
• Oversee client billing and forecasting
• Analyze and report P/L, client by client, and aggregated

Qualifications

• Strong performance in Bachelor’s and/or Master's degree program required
• Very strong customer service orientation
• 5+ years of Account Management or Project management experience
• Demonstrated capacity for independent initiative
• Strong interpersonal skills and ability to build relationships
• Proficiency in Word, Excel, and PowerPoint, and Google suite tools
• Proven ability to learn new tools and software quickly and independently
• Ability to work in a variety of marketing projects/media (creative, analytical, technical, etc.)
• Marketing, consulting, or client services industry experience a plus
• Experience in a startup environment a plus